Internet not working on samsung phone. What to do if the mobile Internet is lost on the android phone

Hello, dear subscribers and guests of my blog! In today's issue, I will tell you about the features of setting up the Internet on a mobile phone. A mobile phone is the very first improvised computer tool with which a person can access the Internet.

In order to be able to be online in social networks, read news, use a navigator or check mail, you need to set up an Internet connection on your phone. Not everyone knows how to properly set up the Internet on their phone. Internet setup is divided into two types: automatic and manual. In this article, we will consider all possible options for connecting a mobile device to the Internet.

How to set up the Internet on the phone automatically?

One of the easiest and fastest ways to connect your phone to the Internet is to order an automatic setup service from your mobile operator. The option to receive settings for accessing the Internet is free for all available Russian operators, and does not depend on the connected tariff plan. To receive automatic settings, you need to call the call center from your mobile phone, and then leave a corresponding request. After some time, the phone will receive automatic settings for the Internet, and the user will need to agree with their installation. To do this, open the message, and then select the "Set Settings" button. This method is one of the most popular to connect your phone to the Internet.

There are cases when, after receiving automatic settings on the phone, the device cannot access the network. In this situation, you will need to perform the following manipulations:

- Make sure that the appropriate tariff for Internet access has been connected.

- Make sure you have funds in your mobile account.

- Make sure that the settings have been installed on the phone, for which you definitely need to click on the "Set settings" button.

- Reboot the device.

Most Android phone models may not support the automatic configuration option for mobile operators. A number of such operators include: MTS, Life and Beeline. If, nevertheless, your device does not connect to the network, then you will need to create the settings yourself. To do this, you need to order settings from your mobile operator, for which you visit the official website from a computer, fill in the required fields and send the settings to your phone. There is also a way to use short numbers, which you need to dial from a mobile phone that you want to connect to the Internet.

For Life operator: dial *123*6#. You can also send an SMS to number 123 with the text "INTERNET".

For Beeline operator: you need to dial the command *110*181#.

For the Megafon operator: you need to send an SMS with the number "1" to the number 5049.

For MTS operator: visit the official website or follow the link http://www.mts.ua/ru/online-services/settings#settings-auto. Thus, the 3G service will be connected.

It is important to know! Many users receive the settings automatically on their phone after the first SIM card connection.

Now let's pay attention to the manual settings for connecting to the Internet on the phone for one of the most popular operator in Russia - MTS.

How to set up the Internet on your phone manually?

Manual way to set up a connection for an MTS operator

The mobile company MTS provides communication services not only in Russia, but also in countries such as Belarus and Ukraine. If the device cannot connect to the Internet by obtaining automatic settings, then the following manipulations should be performed:

1. Go to the main menu on your Android device.

2. Go to the "Settings" menu, and then find the "Wireless networks" or "Mobile networks" section.

3. After that, you will need to enable the mobile Internet function. This can be done by moving the shutter to the right position. If you do not enable this function, you will not be able to connect to the network.

4. After that, a list of mobile networks will be offered. You need to find the appropriate MTS Internet profile or create it yourself. To do this, go to the "Access Points" section, and then select the appropriate profile from the proposed list or click on the option to create a new access point. The screenshot below shows access points for connecting to the Kyivstar mobile network, but these points will be presented in the same way when installing an MTS SIM card.

4. If you need to create an access point manually, then you should click on the above button, and then specify the Name - MTS, Login Username - mts, Password - mts, as well as the address of the connection point or APN: internet.mts.ru. All other parameters remain unchanged.

5. After that, you can start trying to access the Internet from your smartphone. Manual settings for operators such as Beeline and Megafon are almost identical, so there is no need to consider them separately. In order to clarify the address of the access point, you will need to contact the operator.

How to connect 3G connection?

To use high-speed 3G Internet, you will need to configure your device. At the same time, it is important to pay attention to 3G tariffs and connect the appropriate service, otherwise the use of the Internet will turn into a huge waste.

To set up your phone to connect to a 3G network for operators such as MTS and Life, you must order automatic settings. If for some reason you cannot do this, then you should create an access point manually. To do this, you need to do a number of the following manipulations:

- You must click on the network mode selection panel.

— Select the item GSM/WCDMA.

After that, close the settings window, and then restart the smartphone. After that, you can observe the appearance on the smartphone screen of a high-speed connection using 3G technology.

On some more modern smartphones, only the preferred networks need to be set: 2G, 3G or 4G.

Now the smartphone will automatically connect to the mobile Internet using 3G technology, unless of course there is such a type of coverage in your area.

Features of manual Internet settings from the Life operator

Let us also consider the features of manually setting up an access point to the Internet network of the mobile operator Life. This is a Ukrainian mobile operator that requires special attention to the settings for the Internet. To connect mobile Internet on Life, you must perform the following manipulations:

We go into the settings of the smartphone, after which we select the item “Mobile networks” or “Connections”. It all depends on the phone model and operating system version. In the window that opens, select the "Other networks" section.

In the window that opens, select "Mobile networks".

It is necessary to check the box next to the "Mobile data" item, and then enter the "Access points" section.

After that, the item for creating a new access point is selected.

In the window that opens, scroll down and select two items: Authentication Type or Authentication Type, and Access Point Type or APN Type.

In the first window, you must select the "PAP" mode.

In the window with the name "Access point type" you need to write the text with the name "default", and then click on confirmation.

After that, in the access point menu, you can find a new point, which you need to select.

After that, be sure to restart the phone, and after turning it on, make sure that the data transfer mode function is enabled in the settings. Then you can start using the mobile Internet.

Now, in order to access the Internet from your smartphone, you just need to turn on the corresponding “Mobile Internet” mode.

Summing up today's article "how to set up the Internet on your phone", it remains to add that to access the Internet you will also need to use a special browser that has the same names as for computers. When you open the browser, the home page should automatically load, which indicates the presence of mobile Internet. If there is no Internet, make sure that the phone "catches" the network.

There are many reasons that can lead to the sudden disappearance of access to your favorite site. Usually they turn out to be related to the fact that the MTS Internet is turned off and does not work. But sometimes the occurrence of difficulties is also associated with other reasons beyond the control of the mobile operator.

Here are just users a little worried about the source of trouble. For them, the most important thing is the fight against difficulties and the speedy return of the opportunity to visit their favorite sites and portals. The easiest way to deal with the problems that arise is to get the help of specialists and contact center employees. But this approach takes a lot of time, which can be put to good use. At the same time, in most cases, subscribers are able to restore communication and regain access to the worldwide network on their own. This will require a little patience and a desire to solve existing problems.

There is a huge number of various reasons for the appearance of problems with the MTS Internet. Therefore, in order to restore communication and full-fledged operation of the phone, you need to understand the source of the trouble. They may be:

1. zero or negative SIM card balance;
2. ended traffic on tariffs with limited service packages;
3. poor connection or remoteness of the radio tower, leading to a decrease in the speed of access to the network and a slow connection;
4. technical problems of the phone (smartphone, tablet, modem);
5. use of traffic to run applications;
6. problems on a particular site or the inaccessibility of the portal;
7. viruses or technical failures;
8. network unavailable due to incorrect settings.

There are other causes of problems, but the ones listed above are the most common, so it is with them that you need to start checking.

Internet problems MTS today

When faced with difficulties for the first time, users should start by checking their available traffic and balance. It is the lack of money and gigabytes that is the most common reason why the MTS Internet does not work.

To check the status of the balance, users can visit their personal account on the company's official portal or use the My MTS mobile service, if it is connected. It is these options that are considered preferable, but special USSD requests are additionally provided:

• *100# to clarify the personal account;
• *107# - checking the balances by packages;
• *100*3# – clarification of the debt, if the subscriber has previously used credit services.

The appearance of strange characters instead of the typed combination indicates the inclusion of the English font. To correct the situation, you will have to first enter the command * 111 * 6 * 2 # .

Additionally, those who wish are able to contact consultants, but in this case, callers are required to prepare personal information.

MTS internet not working

The situation is completely different if the signal has not completely disappeared, but simply does not work well and regularly disappears. In such a situation, it is pointless to blame the lack of money, since the reason is not in them.

Usually in similar or similar situations, you should look at the level of reception. If the connection quality indicator shows a minimum number of bars or they often fail to register on the network, you should simply go to the place where the connection was of high quality and stable. Additionally, experienced users recommend fixing the phone in a stable position and not moving it. It is difficult to say how effective such fixation is, but if you cannot change your own location, this approach is worth a try.

As a last resort, you can look for a place on a hill or just a point where the reception will be the most stable, reliable and most confident.

Why does the Internet not work on MTS if there is money and traffic?

The cellular operator advises people who have encountered difficulties to pay attention to the device where the SIM card is used. If the client has money on his personal account, but the MTS mobile Internet does not work, he should take a few simple steps.

1. The first step is to make sure that the site is not the source of the trouble. To do this, you should try to open another portal.
2. Then you need to check the status of the downloads and make sure that none of the installed applications turned out to be the cause of a poor connection.
3. The third step is available for devices with two slots. Owners of devices with two SIM cards should swap their SIM cards. The second slot often does not allow you to use all the actions provided for by the tariff plan.

If the above steps did not help, you should look at other problems.

MTS mobile Internet does not work on android

The next step is to set up the connection. The correct procedure for setting the required parameters depends on the operating system used by the device. But in general, it is extremely similar to both android and iPhone. You can find the exact description of the settings on the official portal of the mobile operator in the help subsection.

Additionally, you can order automatic settings by visiting the section mentioned above and entering the appropriate phone number. If visiting the site is not possible, it remains to call the support service.

What to do if MTS mobile Internet does not work?

In the most difficult situations, when the methods listed above are used, and the network still does not connect, it remains to pay attention to the last problem: viruses.

The correct order of actions for searching for malware does not differ in unusual steps. Users will have to download a reliable antivirus, install it following the prompts and instructions, and run a scan. Even a negative test result should not upset the subscriber, since it will make sure that there are no viruses or Trojans.

Where to call?

When the user runs out of possible options for action, and the problem persists and the MTS Internet does not work hard on the phone, you should call the contact center. To do this, you will need to type:

• short combination 0890 when calling from the operator's SIM card;
• service number 88002500890 when using a city line or third-party SIM cards;
• +74957660166 in roaming.

Alternative methods of contacting consultants are also provided, but a phone call is the most convenient and affordable approach. Only a personal visit to the nearest communication salon is more reliable.

Android users sometimes experience that the connected Wi-Fi is not working. You can fix this problem yourself, in most cases it is solved very quickly.

Why is the connected network not working

There are several options for why a connected Wi-Fi network does not work on a phone or tablet. But before trying to fix Android, you need to make sure that there are no problems with the Internet itself. Firstly, check if it is paid, and secondly, try to connect to the same network using any other device. If the problem occurs there, then the problem is in the router or there are errors on the provider's side.

If it does not work on only one device, then follow all the steps below one by one. The reason may lie in lost settings, the wrong type of encryption, incorrect date, or a broken Wi-Fi module.

Troubleshooting

If it is not known why the network is not working, then use all the instructions in turn. They are arranged in order of increasing complexity: from the easiest and fastest method to complex options that are extremely rare.

Reboot devices

First of all, reboot the router itself, check if the network on the device will work after that. After that, restart the device itself and try to connect again. These steps will restart all processes, maybe this will help them work properly.

Turning the router off and on again

Reconnecting to the network

1. From your phone or tablet settings, select the WLAN block.

   Open the WLAN section

2. Find the network with which you are having problems in the list, click on it.

   Click on the desired network

3. Click the "Forget" or "Delete" button. The device will forget that it had access to this network.

   Click the "Delete" button

4. Click on the network again, enter the password if it is set. Done, check if the error is gone.

   Enter the password and connect to the network

Signal boost

The network will not work if the device is far from the router. Since the signal is getting weaker with every meter, it can happen that the signal strength in your location is enough to connect to the network, but the speed will be so terribly slow, almost imperceptible. Move the device closer to the router or, conversely, the router closer to the device.

Setting the correct date

Due to a date mismatch between the device and the server that processes Internet requests, problems can occur. Therefore, it is necessary to set the correct date and time:

Broadcast channel replacement

If there are many devices in the room, then each of them will distribute some kind of signal on a specific channel. The intersection of channels will create interference that will lead to problems with the Wi-Fi network.

Your version of Android may not be able to connect to networks that use an older type of encryption for security reasons. You need to install the latest AES encryption. To do this, log into the router management interface again and go to the password and security settings. Select WPA2-PSK and automatic encryption type. Reboot the router and try to connect from the device to the network.

Choose the WPA2-PSK value

Is there a web authorization

If the problem occurs only with public networks (for example, at a train station or in a cafe), then it is worth checking if web authorization is used. In some cases, to prohibit access to the network, not a password is used, but a method in which everyone can connect to the network, but only registered users can download anything through it. To check for web authorization, open any tab in any browser. If a page appears on the screen that requires you to enter a login, email or password, then you will have to log in to gain access to the Internet. Sometimes registration is paid or is associated with some other conditions.

Deactivate automatic IP selection

By default, the IP address is selected automatically and changed statically. Maybe with your network it's better to be well defined. To set the IP, follow these steps:

1. While in the WLAN section (list of Wi-Fi networks), hold down the desired network for a couple of seconds and select the "Change network" function.

   Click the "Change network" button

2. Go to advanced settings.

   Expand the "Advanced settings" block

3. Set IP Setting to Custom.

   Set the value to "Custom"

4. Enter the value 192.168.1.y, where y is any number except 1, since it is already taken by the router. Save changes and reconnect to the network.

   Setting up another DNS server

   The network depends on the DNS server. Your device may not be able to work with certain servers, so we will replace the default server with Google public servers, they are free. Being in the advanced network settings (how to get into them is described in the previous paragraph), set the static selection of an IP address, and set the values ​​\u200b\u200bfor the main and backup DNS servers to 8.8.4.4 and 8.8.8.8, respectively. Save changes and try to connect to the network again.

   We prescribe the value 8.8.4.4 and 8.8.8.8

   What to do if nothing helped

   If none of the above methods helped you fix the problem, then try to look for the cause in the router itself or contact the operator's technical support, it is likely that the error occurs on their side. If you are sure that the reason is in the device itself, there is only one thing left - to reset the settings to factory settings. Please note that resetting will result in the loss of all data stored in the device’s memory, so save them in advance on another medium. To perform a reset, go to the "Backup and reset" block in the device settings, and then click on the "Reset" button and go through the procedure.

   Click on the "Reset" button and complete the process

   If Android connects to Wi-Fi, but does not download anything through this network, you need to restart the router, device, reconnect, change IP and DNS settings. The surest, but at the same time radical method is to reset the settings. If this does not help, the Wi-Fi module is broken.

All modern smartphone models support 3G standards, most 4G, Wi-Fi, with which the user can easily access the Internet almost anywhere in the world, provided that there is a Wi-Fi point or coverage area from the mobile operator. Today, Android users are many times more than iOS, and most of the questions arise just the same about the Android operating system. One of these is why the Internet does not work on the Android phone and what should a person do in this situation?

In fact, there are many pitfalls and solutions to this issue. We will consider in detail the most common problems associated with the lack of Internet access on a smartphone running Android OS.

Problems can be roughly divided into 2 categories:

Why the Internet does not work on an Android phone

1. If you do not have 3G, 4G internet

Consider the possible causes and ways to solve them in this case:

2. If your Internet does not work via Wi-Fi

Now let's look at the problems of not having the Internet when connected via Wi-Fi.

What to do if the Internet does not work on Android

We have described the main problems with 3G, 4G and Wi-Fi connections. If all the described methods do not help you, and you do not know what to do in this case, we advise you to contact a service center where your device will be checked and diagnosed.

Possible problems:

• Wi-Fi module does not work;
• The module responsible for 3G, 4G wireless connections does not work;
• There are drops of water left in the phone after being dropped or used in the rain, and therefore some boards do not work correctly.
• The firmware of your software, operating system has failed (In Android, a separate program in the apk format is responsible for each option). You can.

If the warranty for your smartphone has not yet expired, then you can demand a free repair or replacement of the device. If the warranty period is over, then the repair will cost you a pretty penny!

Important! One of the common situations where Wi-Fi does not work is when the device falls from a height, or the presence of old software versions. In some cases, restarting the smartphone or turning Wi-Fi on and off in the settings helps.

The question “why the Internet does not work” is perhaps one of the most common. Currently, without access to resources, many devices significantly limit their functionality. So, if on the phone, then such popular destinations as viewing weather reports, news feeds, videos, maps, as well as synchronization and other features simply do not work. It is especially unpleasant when the provider seems to have a paid plan, the device works, but there is no access. In such a situation, the main thing is not to succumb to provocations. Patience and the desire to figure out why the Internet does not work, most often allow you to solve the problem.

Mobile Access Terms

And so - on devices where the official Android firmware is installed without any embellishments:

Accordingly, to enable data transfer, you just need to press the indicated buttons.

Of course, you can activate the data transfer using the menu. So, in the same Samsung Galaxy, you need to go to "Settings" and, remaining on the "Connections" tab, select "Other networks".

Then - "Mobile networks".

Here we put a tick next to the item "Mobile data".

Agree, the first way is much easier and more convenient.

Why might data transfer not work?

In some cases, data transfer does not work, which may also be indicated by the absence of a corresponding icon at the top of the screen. What to do?

• First of all, we check the balance - if there are no funds on the account, then there will be no Internet, except when a prepaid tariff is used.

• If there are no problems with the balance, be sure to reboot the device, because most likely this is a banal glitch that has been seen on a variety of devices and various firmware.

• It is possible that the correct settings for data transfer are not set. If they go wrong, you can ask your telecom operator for the correct settings (usually they are sent in an SMS message) and set them yourself, fortunately, this is not difficult at all.

• Alternatively, the problem is in the SIM card itself. In some cases, it needs to be replaced.

Large touch screen, stylish design, slim body, strong hardware - all these are the habitual desires of any person when buying a phone. The development of IT-technologies makes it possible to satisfy all human needs in this area. With the development of technologies in the field of mobile devices, mobile Internet surfing has also become very popular. After all, it is very convenient, having taken out a mobile phone, go to the Internet and find all the information you are interested in. And when there are problems with accessing the Internet, this already causes great inconvenience to the user. Let's try to deal with the main problems of the impossibility of accessing the Internet and ways to solve this issue. If there is a problem in data transfer, the following steps should be taken to help you find out the cause of the situation.

Prices for basic services:

1. First of all, it is advisable to check whether the data transfer service is connected to your phone number. This can be done with a special request or by calling your mobile operator. Sometimes, if the subscriber went into debt, the company may turn off the data transfer service, and to restore it, you will need to have enough money on the balance of the mobile phone.
2. Secondly, you need to check your balance. Since subscribers who have a debt on their mobile account, operators usually turn off data transfer and outgoing calls. In this case, you need to make a payment to the balance of your mobile phone.
3. Then you should check if the data transfer function is enabled on your smartphone. Many smartphone users disable this feature in order to avoid excessive consumption of Internet traffic, since a mobile phone lying in their pocket consumes Internet traffic in the background for the correct operation of some applications that use Internet access: various email clients and other programs. This function is enabled in the settings menu in the wireless networks section.
4. You should also check the Internet access point settings on your mobile phone. Since sometimes when you reboot the phone, they can be deleted or lost. Each mobile operator has its own Internet access point settings, so be sure to check the settings when changing operators. You can always find the exact settings on the websites of mobile operators, in their service centers, or simply by calling an operator from your mobile phone who can send automatic settings for your device.
5. You should also pay attention to the antiviruses installed on your smartphone, as some of them can block access to the Internet. There are other specialized programs that specifically restrict access to the Internet for applications installed on a mobile device. If you have any, you should check if you have not previously set a restriction on access to the Internet for other applications in the settings of this program.
6. And if your phone does not catch the network at all or does not detect the SIM card, then most likely the problem will already be in the firmware or in the transmitter antenna itself in the mobile device. If there is a problem with the antenna, only an experienced classified worker of the service center or workshop can help you.

On devices running under the Android platform, this is a very common problem. In any case, it would be useful to understand what are the causes and solutions to this phenomenon.

Banal reasons

Let's start, perhaps, with a number of the most banal reasons why the mobile Internet may not work.

Their list looks like this:

• Negative balance on the phone. To exclude this option, you should check how much money you have in your account. The method may differ depending on the operator.
  To find out how to check the status of the account on your phone, you should contact the operator. Most often, the SIM card has both a balance number and an operator number.

• The subscriber is outside the network coverage area. Another very simple and common reason. To exclude this option, you should look at the network indicator in your. An example of this can be seen in Figure 2.
  To fix this problem, there is only one way out - to go where the device can normally catch the signal. By the way, a weak network can cause the Internet to simply work very slowly.

Clue: If this indicator always has a low value, even if you come close to the telephone tower with the device, then the problem is not in the network, but in the device itself. Then it should just be taken in for repair.

• The "Data Transfer" option is not enabled in the settings. All modern smartphones have this option. You can easily turn it off in the settings.
  True, depending on the specific smartphone model, the location of this item will be completely different. For example, in phones with a platform, it can be found in this way:
  • go to settings;
  • select the item "More ..." (Figure No. 3.a);
  • go to the "Mobile network" menu (Figure No. 3.b);
  • check the box next to the item "Mobile data transfer" (Figure No. 3.c).

As mentioned above, in different operating systems this item will be in different places, but its name will always be approximately the same.

• There was no automatic registration in the network after it was not there for some time. Such a phenomenon may occur after the subscriber leaves the subway or simply returns from places where the Internet did not work.
  This is especially true for networks. In this case, there is also one and only way to fix everything, and it consists in rebooting your device, that is, turning it off and on again.
  Depending on this process, it happens in different ways, see the instructions.

Lost settings

To exclude this option, you should go to the Internet settings on your phone and find the items there related to the APN, that is, the access point. Depending on the model, the location of this item may also differ, but APN will remain APN anyway.

To fix this problem, there are two ways:

1. Request settings from the operator.
2. Manually set up the network connection.

The easier option is, of course, the first one. To find out how to request these settings, you should contact your operator or visit your mobile operator's website. Information on the most common of them can be seen in Table 1.

Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia

As for the rest of the operators, you will need to call the operator and ask him how to get automatic Internet settings. In most cases, the settings will be set automatically and the user will not even notice it.

Only at the end will he receive a message with the following content: “Congratulations! Internet settings on your phone have been set successfully." It happens that an SMS arrives, upon reading which the "Install" button appears.

Accordingly, you must click on it and the settings will be installed.

Manual network setup

With manual adjustment, everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.

Step 1. We go to the settings, then select the "More ..." item, which is shown in Figure No. 3.a, then select "Mobile network" (Figure No. 3.b).

Step 2 In the menu that opens, open the "Access Point (APN)" item, as shown in Figure No. 4.a.

Step 3 Click on the button to add a new access point. Usually it consists of a simple "+" sign, as shown in Figure 4.b.

Step 4 Fill in the fields "Name", "APN", "Username", "Password", which are highlighted in Figure No. 4.c.

As for the values ​​of these fields, you should also find out about them from the operator, for each network they are completely different. For the most popular operators

The question “why the Internet does not work” is perhaps one of the most common. Nowadays, without access to resources, many devices significantly limit their...