Is it possible to return the goods to the sportsmaster if bonuses have been used? Is it possible to return items to any store? Is it possible to exchange shoes at a sports shop?

To accept large goods, a courier will be sent, along with an application, a copy of the passport and a receipt. And he will provide a receipt for acceptance. If you are returning a small item, you will need to pay extra for courier delivery. Be sure to take your passport with you! If payment was made by bank card, you will also need to provide its details. Documents for returning/exchanging a purchase at Sportmaster To carry out the procedures you will need:

• passport;
• purchase receipt;
• bank card, if payment was made using it, and details;
• application (you can fill it out in the store or write it in free form in advance);
• note about delivery of goods.

If the check is lost, no problem. In accordance with Art. 18 of the law mentioned above, the seller does not have the right to refuse to return the purchase.

Returning goods to sportsmaster

But in this case, it is necessary that the tags remain on the purchase, and that the inappropriate appearance that is inherent in worn items is absent. Returning goods to the Sportmaster store. Photo: sportmaster.ru Sportmaster’s rules indicate that it is advisable for customers to come for funds three days after filing an application for a refund.
If a bank card was used to pay for the goods, the refund is usually made within five days. This period may increase, since it completely depends on which bank is used for servicing.

Features of working with Sportmaster This organization strictly follows the basic norms and rules of the law during its work, so you can be sure that the rights of buyers will not be violated in any way. It is taken into account that this store sells specialized items represented by sports equipment.

How to properly return goods to the Sportmaster hypermarket?

Sportmaster will arrange for a special person to come to your home completely free of charge, or the inspection will be done at the store. How to proceed? Based on the fact that sales are carried out through a store and via the Internet, there are two algorithms for returning goods.

Info

In the store you need to contact the general manager or the cashier. Have with you the returnable purchase, passport, check, bank card (if you paid with it).

Attention

You will write a return request directly to the store. If the purchase was made in an online store, you will have to call the courier at 8-800-777777-1.

Exchange and return Moscow

Some items cannot be returned to Sportmaster, including underwear or certain similar personal items. When it can be refused The buyer may receive a refusal if there is no receipt, but according to Art.
18 of the law, the store must still return the money, so in such a situation you need to contact Rospotrebnadzor or even go to court. How to assert your right to return goods? Details in this video: Often the result of the examination does not suit the buyer, and in this case you can turn to independent experts, after which you will have to deal with the store in court. A refusal is justified if a person wishes to return a product of proper quality 14 days after purchase.

Conclusion Thus, the return of goods in Sportmaster can be carried out in different ways. This organization accurately takes into account all legal norms, so usually no difficulties arise.

How do you return goods to a sportmaster store?

But even when purchasing items from such a well-known and high-quality store, you may encounter defects or other reasons why you need to return the product. In this case, you need to understand all the features of this process.

Is it possible to return sports equipment? First, you need to understand what sports equipment is. It is represented by various items that athletes need to play sports.

This includes numerous balls, chess, rackets, weights or other elements. Sports equipment is not a product that cannot be returned by law.

Based on Art. 19 of the Law “On Protection of Consumer Rights”, each buyer of these goods can return it within 14 days. Returns are also allowed if various defects or defective goods are discovered during the warranty period.
Returns of lingerie, swimwear or similar items are not permitted.

Sportmaster store - conditions for returning goods

At whose expense are the goods delivered when they are returned? The law specifies the obligation of the seller (manufacturer) to deliver the goods at his own expense when replacing, marking down and repairing them (Clause 7, Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, but in case of refusal to fulfill the contract ( returning the goods), this obligation is not specified. Therefore, when returning the goods to the seller (manufacturer), you yourself are obliged to deliver the goods and if you return the goods to the seller, you have the right to demand compensation from him for all your losses, including payment for delivery. If you return the goods to the manufacturer, you cannot demand payment for delivery, since the manufacturer is obliged to reimburse you only for the cost of the goods (Clause 3 of Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”). How is the price of the goods determined upon termination of the sales contract? If you bought goods with defects and refused to fulfill the contract for the sale of goods, i.e.

How to exchange goods at Sportsmaster

Methods for returning goods You can return goods at any Sportmaster store. You can return your purchase in the following ways: bring the products to a retail store, send them by Russian post, or call a courier to your home. Each method has its own characteristics: Retail store.

It is recommended that sports merchandise be returned to the retail stores where it was purchased. The buyer must contact the administrator, as well as the cashiers with a sales or cash receipt and a passport.

Specialists will examine the product for compliance with the return conditions, after which they will return the buyer’s money. If the products were purchased for cash, sellers will return the cash. When purchasing by bank transfer, the money will be transferred to the bank card with which the payment was made.

Exchange an item without a receipt

• General rules for returning goods
• Returning goods to Sportmaster
• Returning goods via courier
• Store expertise and refund periods

General rules for returning goods General rules for returning goods Sportmaster chain stores, like all retail outlets in Russia, are required to comply with the rules of the Health Protection Regulations in their work. You can only introduce special orders and procedures that do not contradict the basic law. The main product that the network offers is sports equipment. It includes sports equipment and exercise equipment, sportswear, and means of insurance when playing sports. Sports equipment is not included in the List of goods that cannot be returned. This means that you can return these products within the standard period of 15 days, including the day of sale.

How to return an item to the Sportmaster store and get your money back?

How it is documented To return or exchange a certain item, you must have documentation:

• buyer's passport;
• a receipt received in a store or in a box with a product received by mail, which proves the purchase was made;
• if a bank card was used for payments, its details will be required;
• You will need to write a statement on the spot, and for this you will use the form of the Sportmaster himself;
• If a courier picks up the item, a corresponding receipt is drawn up.

Conditions for returning goods to M.Video - read here. Employees of the organization may require documents or copies thereof, and it is especially important to make a copy of the check and not give it away, since in the future controversial issues may arise in which the buyer will need this document.

Is it possible to exchange goods without a receipt at Sportsmaster?

And with a written conclusion, contact the store again. However, in this case, apparently, legal proceedings cannot be avoided. Since it is unlikely that Sportmaster will doubt the results of his own test. Deadlines If the package of documents is correctly collected and there are no controversial issues, the money will be returned or the purchase will be exchanged on the day you contacted the store. True, there is one nuance. Sportmaster asks customers to come in regarding returns and exchanges no earlier than 3 days after purchase. If you paid with a bank card, then expect a refund in 5 days. This period depends only on the bank serving you. No store will create its own rules for returning or exchanging goods, which may be contrary to the law. Sportmaster is no exception. This procedure in the store simply has its own characteristics.

Even if you make a purchase in the Sportmaster chain of stores, a situation may arise that the product needs to be returned. This can happen if you bought a gift that the recipient may not like, the color/shape was not to your liking, a low-quality item was advertised with a good review, the product turned out to be defective, or even the exercise machine turned out to be too large and does not fit in the room. Then the question arises: is it possible to return the goods to Sportmaster and get back the money spent?

General rules for returning goods. What does the law say about the return of sports equipment?

The regulatory legal act regulating relations regarding the return of goods is the Federal Law “On the Protection of Consumer Rights”.

Sports goods include: clothing for sports activities, equipment, exercise equipment, and equipment. The listed goods do not belong to the List of those that cannot be returned, which means that the goods, if necessary, can be returned to the seller within the period established by law - 14 days from the date of purchase.*

The right applies to things of both proper and improper quality. If it is decided to return a quality product, the consumer must indicate in the application the reason for the return (for example, the item was bought as a gift for a friend, but did not fit properly).

During this period you can return:

• a purchase with defects caused by the seller/manufacturer;
• The purchase is of high quality, but is not suitable for subjective reasons (shade, size, weight, equipment and other parameters).

The countdown begins on the day following the purchase.

Conditions for returning goods to Sportmaster

If you find a serious defect in a new product from Sportmaster, how many days will it take to return the product? You can return it while the warranty lasts. How long the period lasts is set by the manufacturer, and if it is not limited, the period is set by the seller himself. If the warranty period is not established by either the manufacturer or the seller, then it is based on a reasonable period, which cannot last longer than two years.

To return a high-quality but unused item, you must meet the following conditions:

• the product must retain its presentation (do not rush to tear off the label);
• performance of the purchase;
• no traces of use;
• receipt/sales receipt saved;
• It is advisable to save the packaging or label.

If the receipt has not been saved, then you can confirm the fact of purchase in this particular chain of stores with other papers (technical passport or warranty card, for example). But then the question of getting the money back will take longer.

If an item was purchased using a store gift certificate (card), it can be returned. The procedure for returning such purchases does not differ from the general procedure for returns and exchanges.

Bonuses spent on the item are returned, and bonuses received for the purchase are written off.

It will not be possible to return to Sportmaster, as well as to other sellers: underwear, socks, hygiene products, since they are included in the list of purchases that are not accepted back.

How to properly return goods at the Sportmaster hypermarket: procedure

1. The item was purchased at a retail chain, then:

• you need to approach an employee of the point;
• provide the purchase along with a package of necessary papers and identification;
• fill out the appropriate application.

1. The product was purchased through an online store, then:

• contact the staff on the hotline - 8-800-777777-1. A courier will be sent to the client's home. This applies to large purchases, such as exercise equipment; if the item is small, then it is better to bring it to a retail store yourself; in this case, you will have to pay for courier delivery from your wallet;
• prepare all the necessary papers.

When the courier arrives, he will issue a refund.

Methods for returning goods

If the purchase was made online, you need to approach the store administrator with the appropriate question.

If the defect of an item is not obvious, it is first better to contact a network employee to call a specialist at the buyer’s home so that he can confirm the presence or absence of the corresponding defect. Although it is possible to conduct an examination in the store.

If the item was purchased via the Internet, then you should call the Sportmaster network phone number. The client will be provided with a free service - a specialist will determine whether there is a defect and will draw up a report on the condition of the equipment, on the basis of which a decision will be made on whether to accept/reject the goods back.

To accept large goods, a courier will be sent, along with an application, a copy of the passport and a receipt. And he will provide a receipt for acceptance. If you are returning a small item, you will need to pay extra for courier delivery.

Be sure to take your passport with you! If payment was made by bank card, you will also need to provide its details.

Documents for returning/exchanging a purchase at Sportmaster

To carry out the procedures you will need:

• passport;
• purchase receipt;
• bank card, if payment was made using it, and details;
• application (you can fill it out in the store or write it in free form in advance);
• note about delivery of goods.

If the check is lost, no problem. In accordance with Art. 18 of the law mentioned above, the seller does not have the right to refuse to return the purchase. But you will have to wait for some time - the store must verify that the purchase was made.

Refund period for goods

The term for transferring spent funds depends on the chosen payment method. If a store visitor paid for an item in cash and came to the store with an unsuitable purchase, he will be refunded the required amount on the spot. To get money, you will need to go to the cash register. If you paid with a bank card, funds can only be transferred to its details from which the amount was transferred to the store’s account. The waiting period ranges from three to five days, it all depends on the bank of the recipient of the funds.

If the purchase is picked up by a courier, you can choose a method for returning the money: you will need to come to the address you left to get cash, and to receive money on your card you will simply need to provide the details.

Features of returning goods in Sportmaster

Each retail store in the chain has its own service of experts who check the goods received back.

As mentioned above, to return a large purchase, you can call a store courier (for example, a training sports complex). It is better to bring oversized purchases to the store yourself. The examination, as a rule, does not last longer than 5 days. The law states that the procedure can last up to 45 days. After it is completed, the client receives the right to file a claim with the store for a penalty.

If experts determine that there are no defects, but the buyer thinks otherwise, then you should seek help from independent experts. True, practice shows that a meeting between a representative of a chain of sports stores and a dissatisfied customer in a courtroom is inevitable.

Another important distinguishing feature of returning goods to Sportmaster is that the item cannot be returned earlier than 72 hours from the date of the transaction. If you submit a corresponding application before the expiration of the three-day period, the money will still not be returned immediately.

They refund not only the cost of the purchase itself, but also the money spent on shipping. If the consumer decides to receive a discount for a defective product, that is, return a partial purchase price, the delivery cost will not be compensated.

An important nuance - the courier call service is available for inventory weighing more than 31 kg and only in a closed list of cities: Moscow and the region, St. Petersburg and the region, Yekaterinburg (respectively, the Sverdlovsk region).

Conclusion

If you become a dissatisfied customer of the Sportmaster store, returning the goods is possible. You have the right to refuse both an item purchased in a chain store and one purchased via the Internet.

If the question arises of how to return the goods to Sportmaster, then all you need to do is provide documents and the actual purchase itself. The procedure for returning to this chain of stores, although it has its own characteristics, is quite feasible.

Sportmaster is one of the most famous Russian chains of sports stores.

This chain of stores provides a wide range of products: from the low price category to luxury goods.

From the article you will learn how to return goods to the Sportmaster store.

The Sportmaster store offers a huge selection of sports equipment

Before we figure out how and under what circumstances you can return goods to Sportmaster, we will decide on the category of products that the store offers.

According to the explanatory dictionary, all items that we use when playing one sport or another (balls, dumbbells, exercise machines, logs, overalls, insurance, etc.) can be classified as sports equipment.

Sports equipment is not included in the list of goods that cannot be returned. Therefore, Art. 19 of the Law “On Protection of Consumer Rights”, establishing 15-day return period for products if they are found to be defective. If the defect is significant, then you can return the product to Sportmaster during its warranty period.

If the product is of adequate quality (but it does not suit you according to some parameters), the store is guided by Article 25 of the Law, which specifies a 15-day period for returns.

In this case you must provide:

1. Preservation of presentation.
2. Availability of factory seals and labels.
3. Safety of functions.
4. No traces of use.
5. Availability of a cash and sales receipt or other documents confirming the fact of purchasing the goods at Sportmaster.

Socks, underwear, swimwear and other items that could be classified as personal care or lingerie items cannot be returned under any circumstances as they are on the prohibited list.

Features of returning goods in Sportmaster

Sportmaster has its own procedure for returning goods

Sportmaster has its own procedure for returning goods.

If the product is of proper quality, you can return it:

1. Within 15 days from the date of purchase.
2. While maintaining its presentation.
3. If you have a cash receipt.
4. If factory tags are present.

Without all this, it will be difficult to return products to Sportmaster. The law does not require you to save the packaging, but try to do it - the store is more accepting of returns with intact packaging.

If the product is of poor quality, then there are two algorithms of action.

1. If you made a purchase directly in the store, then you need to contact the administrator of the outlet to apply for a return. You need to have a receipt, the defective product itself, and your passport with you. If you paid with a bank card, take it with you. If the defect is not obvious, then it is better to first call the store for a free call to the house of a specialist who will confirm the defect. However, the examination can be carried out in the store itself.
2. If the purchase was made via the Internet, then you need to call the Sportmaster hotline. For large cargo, they will send a courier free of charge, with whom you will submit an application, a copy of your passport and a receipt. In return, you will receive a receipt indicating that the goods were accepted from you. If we are talking about purchased clothes, shoes or any other small-sized product (the definition of “carry-on luggage” can still be applied to it), then you will have to pay for delivery out of your own pocket.

If the receipt was lost, other papers can confirm that you bought the product at Sportmaster: user manual, warranty card, product registration certificate. However, in this case, the resolution of your issue may be delayed.

Expertise

All Sportmaster chain stores have their own expert service that checks all returned goods.

If you find defects in a large item that is difficult to deliver to the store yourself, it makes sense to call a service representative to your home. This applies to exercise equipment and sports training complexes purchased from Sportmaster.

It is better to bring small products (clothing, shoes, accessories) to the store yourself. Typically, examinations last no more than five days. But this period may be exceeded. Do not forget that Russian legislation has established The maximum period for consideration of applications for the return of goods is 45 days. After this, you have every right to submit a claim for a penalty to the store.

If Sportmaster’s examination showed the absence of defects, and you are sure of the opposite, then it makes sense to order an inspection from an independent expert organization. In practice, this most often means that litigation is inevitable.

In accordance with the “Law on the Protection of Consumer Rights”, you can exchange or return money for purchased goods of good quality within 14 days, not counting the day of purchase, if the goods have retained their original appearance, with labels and a cash receipt. If a manufacturing defect is discovered during wear, you can contact the place of purchase with a claim during the warranty period. Defects caused by non-compliance with the rules for the care and use of leather products are not covered by our warranty.

Returning goods to sportmaster

Visitors to the legal consultation asked more than 10,000 questions on the topic "". On average, the answer to a question appears within 15 minutes, and to a question we guarantee at least two answers that will begin to arrive within 5 minutes!

Returning goods to Eldorado. I bought a Polaris 160va steamer in a store. I chose one with more power, when I turned it on at home, I was disappointed, the steam pressure is weak, in general it doesn’t steam anything, although there is 15 steam.

Purchase returns

On September 25, 2010, in St. Petersburg, at the Sportmaster store, I purchased sneakers for my sister, after asking if it would be possible, if anything, to return the goods, they told me yes.

They told me that returns are only made on Leninsky Prospect and they showed me an advert. stands at the checkout, one and in small print (although I think - since I myself work in retail, also in a large chain of Finnish stores - that there should be at least three of them on the counter next to the cash register and in LARGE FONT so that it catches the eye if the cashiers unable to warn buyers about this).

Issue No. 12 Return or exchange of civilian firearms

Unfortunately, during the mass production of civilian weapons, a certain percentage of defects cannot be excluded, which is most often detected by the owner of the weapon during the warranty period. Even very expensive (piece) weapons from famous manufacturers are no exception. The percentage of defects in such weapons is, of course, negligible, but, nevertheless, it cannot be ruled out.

Firstly, you should know that civilian firearms are licensed goods and cannot be exchanged for a similar one or returned to the seller without a visit by the owner of the weapon to the Department of Licensing and Permitting (OLLR) at the place of registration.

Online store Sportmaster

Before making a return, we kindly ask you to contact the customer support service of the Sportmaster online store by calling 8 800 777 777 1 from 9-00 to 21-00 daily.

For additional information and/or filing complaints about product quality, order completion or delivery, call the toll-free number 8 800 7777771 or write to the Sportmaster support service at the following email address:

How to properly return goods at the Sportmaster hypermarket?

Sportmaster is a chain of supermarkets and hypermarkets selling sportswear and equipment. The federal network "Sportmaster" includes many retail stores, but purchases are also possible through online stores.

Selling a wide range of sporting goods requires an established service for the return and exchange of goods. The return procedure in Sportmaster stores is based on the Law on the Protection of Consumer Rights, but also has a number of features that are not inherent in other stores.

The purpose of our article is to consider these features, describe the rules and terms for returning goods in Sportmaster stores.

General rules for returning goods

Sportmaster chain stores, like all retail outlets in Russia, are required to comply with the rules of the Health Protection Regulations in their work. You can only introduce special orders and procedures that do not contradict the basic law.
The main product that the network offers is sports equipment.

It includes sports equipment and exercise equipment, sportswear, and means of insurance when playing sports. Sports equipment is not included in the List of goods that cannot be returned. This means that you can return these products within the standard period of 15 days, including the day of sale.

The product must be returned within 15 days if it is found to have a defect for which the manufacturer or seller is to blame. If a serious defect is discovered that does not allow you to use the full functionality of the item, then a return is possible throughout the entire warranty period.

You can return a quality product within 15 days if it does not suit the buyer for any reason (for example, color, size or configuration). Only in this case, a number of requirements are imposed on the returned product:

• Presentation (for re-sale);
• The performance of all functions of the thing;
• Seals, labels and other tamper-evident means have been preserved;
• There are no noticeable signs of use on the product;
• There is a sales or cash receipt from Sportmaster.

Warning

Among the goods sold at Sportmaster, there are those that cannot be returned. These include: underwear, swimwear, socks and other personal hygiene products. These items are listed as non-returnable.

The ZPPP and other laws of the Russian Federation do not prohibit it, but in practice, in its absence, there may be serious problems with return. Having a cash receipt is also not a necessary condition. Sportmaster is also possible on other grounds - testimony of witnesses or cash register data about the purchase.

Quality goods are returned within 15 days from the date of purchase. To do this, an application is submitted to the store, which states the reason for the return, the buyer’s data and the requirements for the store. Along with the receipt, a cash register receipt is attached to the application, and it is advisable to provide the product itself in packaging. It must not show any signs of wear or use.

When returning quality items, only the cost of the product is refunded, but not the cost of delivery or the cost of return transportation to the store (if it was at your expense).

Products with minor defects are returned within 15 days from the date of purchase. If the defect is serious (defect), and it does not allow you to use the product, then a return is possible during the warranty period. The Sportmaster store publishes warranty periods for goods of different categories on the website of its online store.

The Sportmaster store returns goods of inadequate quality on the basis of a written application and a purchase receipt. Both the cost of the product and the cost of transportation are refunded. If a partial cost of an item is returned (discount for defects), then the delivery cost is not refunded.

Information

Items with individually defined properties that can only be used by the buyer cannot be returned. This usually applies to made-to-order items.

An important technical feature of returning goods to Sportmaster is the impossibility of returning an item earlier than 3 days after its purchase. If you submit an application before this deadline, you will not be able to get your money back immediately.

To return, you need to go to the store administrator or to the checkout with a package of ready-made documents:

• Passport;
• Sales or cash receipt;
• Packing list (if the goods were received by parcel);
• Return application.

Returning goods via courier

Items can also be returned to Sportmaster using a courier service if they are classified as large items (exercise machines, bicycles, heavy sports equipment). Returning goods by courier is possible up to three days after its purchase, and funds will be returned to the buyer’s account no earlier than 10 days from the date of delivery of the purchase back to the store.

To receive comprehensive information about the rules for returning by courier service and the specifics of filling out a return application, call 8-800-777-777-1 or email the Support Service [email protected].

In general, to return goods via courier you will need:

• Place a return application in the box with the product. This application form is sent by the store along with the product inside the package. If you accidentally lost it, contact an online store employee or print it using the link at the end of the article.
• It is good to pack the item for shipment, as this will ensure good safety during transportation.

Attention

At the moment, Sportmaster does not return goods purchased in the online store through Russian Post.

Store expertise and refund periods

The Sportmaster chain stores have their own service that checks returned goods on site. To assess detected defects in large cargo, you can call an expert from the store to your home.

Small and not very heavy items should be brought to the store yourself. often do not exceed 5 days, but it is worth knowing that by law they can last up to 45 days. Only after one and a half months after submitting the item for examination can you write a statement to collect a penalty.

The results of the examination of the Sportmaster store, if you do not agree with them, can be challenged. For this purpose, our own examination is carried out in an independent company. If its results do not agree with the store’s assessment, send it a repeat return application with the results of the re-assessment attached. If you refuse again, file a claim in court.

Sportmaster return of goods deadlines are established by law and cannot exceed 10 days from the date of receipt of the defective product in the store along with the application. The decision to return depends on the results of the examination.

If the product was purchased in cash at a retail chain, then the money will be returned to that store only in cash. Sportmaster is produced only if the goods were purchased by bank transfer.

A separate case is a return through a partner courier delivery service. The money will be transferred to the buyer's personal account. Your bank and bank account details are indicated in the refund application.