Why can't I pay by card? What to do if the downtime is not paid? Technical problems of the bank or payment system

Perhaps, among Internet users there are very few of those who have never heard of the Aliexpress website. A huge selection of goods at the best prices attracts attention, and therefore you want to buy products again and again. But what if for some reason the payment does not go through? You can search for information on Aliexpress for a long time, but why, if everything you need is collected in this article !?

How is the payment procedure?

The standard operation for depositing funds for the issued goods is as follows:

After selecting one or more products, you must go to the shopping cart.
Next, you need to fill out personal data and information about the place of delivery in Latin, and also select a payment method: this can be a bank card (note that Sberbank cards are not always accepted for paying for online purchases), Yandex.Money, Qiwi ”, WebMoney or any other available option that seems to be the most optimal.
Click on the "Pay" button.
Receive a special secret code to your mobile phone number, enter it and thus confirm your agreement with the ongoing payment procedure.

After that, the product should go into the category of active orders - this is a hint on how to find out if the payment went through on Aliexpress. If this happens, then the client will be able to track the movement of the parcel. However, it often happens that the user does everything right, but they encounter problems - the system “does not see” the payment. So why doesn't the payment on Aliexpress go through? It needs to be sorted out.

Why the payment on Aliexpress failed: simple reasons

If everything was done correctly, but the one-time password did not come to the phone to confirm the operation, do not panic. First you need to determine whether money was debited from a bank or electronic account: visiting your personal account will help with this. If the funds were withdrawn, most likely the order was sent for processing - the seller and the tracking system will let you know about this in the near future.

If the status of the personal account has not changed, this means that the payment did not go through. In this case, it is not recommended to repeat it again. It is better to postpone the procedure for a certain period of time, after which it will be possible to try to make a purchase again.

The absence of a secret code sent, as well as an unsuccessful payment attempt, are usually associated with site congestion and the appearance of some instabilities in its system.

If the product did not appear in the "Orders" tab or its re-registration failed again, other factors may be the reasons for this - for example, personal errors of the client, malfunctions in the site, or any non-standard situations.

Buyer carelessness

If the payment does not go through, it is not always necessary to immediately dump the blame on Aliexpress, its administration and sellers - this can also happen due to an oversight on the part of the buyer.

So, a one-time password may not come due to a lack of funds on the mobile phone account, and therefore the operation simply cannot be brought to its logical conclusion. The payment does not go through, the goods, as a result, are not sent.

The payment act may be rejected by the bank. Perhaps the reason for this is the expired card or an incorrectly filled out form when registering products. If there are no reasons to doubt the correct data entry, this means that it is the servicing bank that puts the “spike in the wheels”. To solve the problem, you should contact one of the branch offices.

The bank may prohibit the operation, which is typical for cards of the Maestro and . This is due to the fact that banking conditions are trying to provide their customers with maximum protection and block online shopping, which is not legally connected with the territory of Russia. Perhaps a specific card can be activated for overseas purchases, but for this you will have to go to the bank and clarify the details.

Exceeding the limit of funds available for spending, the total amount of which is also set by the bank serving the client. To raise the limit, you should contact the bank office or use another payment method for which there are no restrictions.

Suspicion of fraudulent transactions. The fact is that banks allow a certain number of transactions per day, and therefore transactions that quantitatively exceed the allowed value can be blocked.

Congestion of the banking system, which is especially observed during the seasons of discounts and promotions. For a successful payment, it is recommended to try again in a few minutes.
Lack of connection to the obligatory in this case mobile Internet banking service, which sends a one-time code.
Rejection of the payment due to an error in the choice of card type or incorrect completion of other fields.

Therefore, before asking why the payment to Aliexpress did not go through, it is recommended that you carefully review all the information entered once again, because even a single typo can cause the system to fail.

Service malfunctions

However, it is not always the buyer's fault that the payment does not go through. On Aliexpress, users often noticed certain “mistakes”. Usually they stem from service congestion, but this quickly passes. Therefore, after a while, the payment act should be carried out successfully. If this does not happen, you must write directly to the administration of the site, which will explain why the payment to Aliexpress does not go through, and tell you what to do in this case.

Purchase via phone

What should I do if the payment to Aliexpress does not pass through the phone? As mentioned above, this may be due to insufficient funds on the account, blocking the payment function from a mobile phone (here it is recommended to contact your operator), as well as lack of free space in the phone’s memory or lack of communication. In addition, some failures may also occur when making a purchase through special applications, so it is still recommended not to order goods through portable communication devices.

Full refund

What should I do if the payment did not go through on the Aliexpress website, the money was withdrawn? In this case, you can safely claim a refund by opening a dispute with the seller, who, not wanting to lose his earned reputation and profit from the difficulties of his potential customers, will return all the funds in the original amount. If the funds are "lost" along the way, this is the fault of the organization responsible for the distribution of funds - the bank, the Yandex.Money administration, WebMoney, etc. Then it is the client's legal right to demand that they resolve the situation.

An overview of the main problems when paying for orders on the AliExpress marketplace in Crimea and their solutions.

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Residents of the Republic of Crimea often face problems when transferring funds from one payment system to another, as well as when paying for purchases on various trading platforms. Including on AliExpress. There are many reasons why a payment is not accepted by the system. They can be both technical and political. In our article we will consider the most common of them.

Why does AliExpress return payment when paying for an order from Crimea?

The most common problem that occurs when paying for orders for AliExpress is the absence of a confirmation code and, therefore, a refund of the payment by the system. Such an error occurs not only when paying for purchases from the territory of Crimea, but also affects other regions of Russia. If you haven't received your verification code, try the following before panicking:

Regardless of which payment method you have chosen, try logging into your payment system account. It is possible that the chargeback is due to a session timeout or a server crash.
After logging into your account, check your account. In the event that the amount of the cost of the goods was deducted from it, this means that the payment has passed and you just have to wait for the parcel to be delivered to the address you specified.
If the money has not been debited from your account, then try to make the payment again. If this time you do not succeed, then the problem is related to server overload due to the large number of simultaneous payments in the system. The only right decision is to postpone the purchase and try to pay after a while.

Why payment on AliExpress does not go through in Crimea: common mistakes of buyers

Most often the reason for the refusal of payment on the trading platform AliExpress is the inexperience or carelessness of the buyer. Many beginners, in the process of placing an order, make a lot of mistakes, due to which payment is not accepted by the system. Let's consider the main ones:

Insufficient amount of funds on the account

One of the likely reasons for a chargeback, most common when paying with e-wallets and mobile phones. Many users only look at the price of a product while paying for it and do not pay any attention to the commission, the amount of which depends on the chosen payment method.
Top up your account balance with the required amount, taking into account the commission and retry the payment.

Bank refuses to accept payment

This error occurs when trying to pay for goods using a bank card. The reason for its occurrence may be related to the expiration of the card, account blocking, technical problems of the bank itself, or incorrectly entered details.
Make sure that the payment details you entered are correct and if the problem persists, then contact your bank's customer support service for advice.

Bank ban on financial transactions in Crimea

Many banks that have a high level of security set a ban on payments and transfers in regions outside the Russian Federation. This is especially true for cardholders. Visa and Maestro. Due to the difficult political situation, some banks do not classify Crimea as a territory of the Russian Federation and refuse to conduct their activities there.
To pay for an order AliExpress open an account in another bank or create an electronic wallet in one of the payment systems.

Limited bank card limit

Some banks set on the cards they issue a daily limit on spending or transactions. In the event that the limit of your card is exhausted, payment for the purchase on AliExpress won't pass.
The way out of this situation may be to call the bank support service with a request to increase the limit. You can also postpone the purchase until the next day.

Lack of internet banking service

All transactions carried out on the trading floor AliExpress, are confirmed using a special code from an SMS message sent to you by a bank or payment system. In the event that when creating an electronic wallet you did not link it to a mobile phone number, then you will not be able to pay from it.
The same situation is with bank cards. Make sure that your Internet banking service is active and try again.

Technical problems of the bank or payment system

Payment for an order AliExpress may not take place due to the workload of the servers of the payment system or the bank, as well as due to other technical malfunctions. Unfortunately, in this situation, you can not fix anything on your own. You will have to wait until the servers become free or the problems are fixed.

Why payment on AliExpress does not go through in Crimea: malfunctions of the trading platform and other errors when paying

Often the occurrence of errors when paying for orders for AliExpress occurs through the fault of the trading platform itself. As with payment systems, AliExpress technical work is often carried out, due to which payment for the order may not go through. All you have to do is wait for them to finish and try again.

If technical work is not carried out, the servers are not loaded, and the payment still does not go through, then the following errors may be to blame:

AliExpress account blocking

Each user of the trading platform AliExpress must be registered on the site to make purchases. During the registration process, an automatic letter with a link to activate the account is sent to the mail indicated by him. You have three days to activate.
In the event that the user did not have time to activate his account, he may be blocked by the administration of the trading platform. Users who are suspected of fraud are also subject to blocking.
How to properly register for AliExpress You can read in our article "".

Problems with AliExpress DNS servers

This error is often encountered during technical work on the site of the marketplace and if your provider uses old DNS records. If in the first case nothing depends on you, then in the second you can try to fix the error yourself. To do this, you need to do a few simple steps:

Step 1.

In the lower right corner of your screen, right-click on the Internet connection icon and select the line " Network and Sharing Center».

Step 2.

In the window that opens, on the left side, you need to go to the section " Change adapter settings", and then find your Internet connection, right-click on it and select the line" Properties».

Step 3.

In the window that opens, find and select the line " Internet Protocol Version 4 (TCP/IPv4)", then click on the button" Properties».

Step 4.

In the next window, you need to mark the lines " Obtain an IP address automatically" and " Obtain DNS Server Address Automatically", then press " OK' and restart your computer.
After the reboot, try again to pay for the order on AliExpress. The problem should be gone.

Page does not exist (404 error)

The appearance of such a window when trying to pay for an order appears if the address is incorrectly spelled out in the address bar or the product has been removed from the site. In this case, try to find another seller and buy goods from him.

Double order payment

It often happens that users AliExpress an SMS message with an order confirmation does not immediately arrive and they pay for it again. Do not worry about losing money, as they will return to the account. But double payments lead to a failure in the system, due to which the waiting time for the payment increases or it does not go through at all.
If you have not received a payment confirmation message within 5-10 minutes, please check your account. It is possible that the funds have already been transferred.

Shopping Prohibition

In the event that you entered incorrect payment details of a bank card several times in a row, the administration AliExpress has the right to block your ability to pay for purchases with this card.
In order to unlock it, you must contact the support service of the trading platform, attach a scan of your passport and the bank card itself to the letter to confirm your identity.

Login to your account during the payment process

In the event that you enter the system during the payment of the order, the payment may not go through. You need to clear the cache, restart the browser, log in to your account in advance AliExpress and payment system, and then proceed to pay for the order.

VIDEO: Problems with paying for orders on AliExpress in Crimea

More and more Internet entrepreneurs use plastic cards as payment for their own goods and services.

This payment method is widespread in the foreign part of the network and is only now gaining momentum in the Russian-speaking Internet. It is precisely because of the simplicity and speed of such payments that this payment method is popular not only among customers, but among entrepreneurs from all over the world.

In order to make a purchase of goods using a plastic card, the client only needs to fill in a couple of fields on the page for paying for the goods, click on the "Pay" button, and in a few seconds he will receive a message that his payment has passed and he can receive product in one way or another.

But it's all in theory so nice and smooth! Practice, unfortunately, shows the opposite... There are problems when paying with plastic cards, and if you don’t talk about them, Internet business owners will lose profits, customers will get “problems” when paying with plastic cards, and as a result, everyone will be upset in one way or another. some degree...

When accepting payment for my own goods and services using a plastic card, I noticed a certain pattern - not all payments of my clients using plastic cards go through. Having started to analyze the situation and communicate closely with customers who tried to pay for my goods with a plastic card, but could not do it, 5 reasons were identified due to which their payments did not go through. I suspect that there may be more such reasons, but at the moment I know only a few of them ...

What are the reasons why plastic card payments fail and customers do not receive the goods and services they are trying to pay for?

Reason #1. The plastic card is not intended for making payments on the Internet.

Many customers try to pay for goods and services on the Internet with plastic cards that are not intended for making payments online. “Salary” cards, pension, savings, etc. are used. With these plastic cards, you can withdraw money from a bank or ATM, pay for purchases in physical stores, top up mobile phone bills, pay utility bills and make a whole range of payments, but only offline - in real time offline.

Reason #2. The plastic card is not activated for making payments on the Internet.

In order to protect the client from "losing" money, paying for goods and services without his knowledge on the network, by default, the plastic card he receives from the bank is not activated for making payments on the Internet. Of course, this is a good way to protect the client's money, but it is very bad when the issuing bank does not notify the client about this protection before issuing the card and he learns about this problem much later than he should!

Reason #3. Insufficient funds on the plastic card.

Quite often, when paying for goods and services on the Internet, the client does not know the exact balance of funds on the card, and for this reason, his payment may not go through. The reason is simple - there is not enough money on the plastic card.

The client knows approximately what amount should be on the plastic card, but this amount does not always correspond to the real amount. Payments with a plastic card are made quickly and, most importantly, easy! For this reason, when making purchases in real life and on the Internet, many plastic card users do not keep track of the balance of funds.

Reason #4. Incorrect input of initial data for making a payment.

A certain percentage of customers cannot pay for goods and services on the Internet due to the fact that they make mistakes when entering the initial data for making a payment. Despite the seemingly absurdity of this reason, it exists and causes problems for customers.

When filling in the fields when paying with a plastic card, customers rush to enter all the information correctly and make mistakes when entering the plastic card number and CVV code. As a result of such haste, the payment does not go through and a bitter residue remains on the “soul” of the client.

Reason #5. Long time to enter the initial data to make a payment.

Despite the fact that the plastic card payment system gives the client 800 seconds to enter all the initial data (credit card number, CVV code, full name, residential address, etc.), some clients still do not have time to invest in the allocated time span! Thirteen plus minutes is not enough for data entry! Unbelievable, but true! A person is looking for a plastic card, gets distracted, enters the initial data for a long time and ... cannot pay, so the system does not process the payment due to exceeding the time limit for entering personal data!

As you can see, the reasons are simple and banal, but, despite this, they do not allow the seller to make a profit, and the buyer to pay for the product or service!

In order for your plastic card payments to always go through and you receive the product or service that you pay for, I recommend following three simple tips.

1. For payments for goods and services on the Internet, use a card designed specifically for these purposes.

2. Control the final balance on your card to be sure that your payment will "go through" and you will receive the paid goods or services.

3. Correctly and quickly fill in all the fields when entering the initial data for payment. Try to keep within the allotted time, and fortune will always be on your side.

- the world's largest online trading platform. It houses hundreds of thousands of stores and as many individual sellers who offer various goods at low prices.

If you have not yet registered with Aliexpress and are not familiar with its world of shopping, then read about how to register and how to make your first order. You can also study the instructions yourself and go through the registration procedure on the site.
On Aliexpress, everything is done for the convenience of buyers: the choice and order of goods, payment, delivery.
But it often happens that the product is selected, and problems arose, for example, when paying for the order. What to do in this case? Read the article about why this happens and how to proceed in order to still pay for the order.

Why can't I pay for an order on Aliexpress?

Why don't I receive a password when paying for Aliexpress?

Aliexpress may not send a password due to a failure of the Internet. Check if your computer or laptop has a connection to the World Wide Web. Why else when paying for Aliexpress does not receive a password? The reasons:

The card belongs to one of the payment systems that are not suitable for Aliexpress. Call the bank's consultants and find out if you can pay for the purchase of goods on the online trading platform with a specific card.
Lack of funds on the card. The balance can be viewed in online banking or by calling the operator of a banking institution.
The SIM card is not configured to make payments from Internet resources. Call your cellular service provider and the problem will be fixed.
If the password does not come, but only SMS with the text that the resource is not available, then you need to figure out such reasons: insufficient funds on the phone account, corporate tariff, phone restriction on sending money, the deadline set by the operator for making the first purchase (after two months of using the phone, and so on).
Phone number entered incorrectly for making payments on Aliexpress. Go to the section with personal information and check the spelling of the phone number in a special form.

To fix the problem that occurred when paying for an order for Aliexpress, top up the balance of your card or phone. If such a nuisance arose due to the fault of the trading platform, then you need to write to the support service or start a dispute. This must be done if the money from the account was nevertheless debited.

Video: Placing and paying for an order on Aliexpress with a VISA card

First of all, stay calm!

Look carefully again at the page notifying you of a failed payment. For example, online stores that receive payments from bePaid indicate the reason for the rejection of the payment. Perhaps there is simply not enough money on your card?

1. Call the bank that issued the card

If the reason for the rejection of the payment is not indicated or it is not clear to you, contact the bank that issued your card. You will find the bank's customer service number on the back of your payment card. Most likely, it will be written in small print, but it is definitely there.

Call the bank, say that you would like to know why you are unable to make a payment via the Internet. The operator will ask you to identify yourself. Most likely, it will be enough to give the name, surname and the last 4 digits of your card number. But just in case, be prepared to give your passport details. At the same time, please note that the operator should not ask for the full number of your card, and even more so the PIN code for it.

Upon identification, the operator will ask clarifying questions about the declined payment. He will ask you to provide the Internet address of the store where the payment failed, the payment amount and the approximate time when you tried to make the payment. Based on this data, the operator will be able to find your transaction and see why it failed.

Perhaps you simply do not have the ability to pay via the Internet. This is very common for maps like Maestro or VISA electron. Or, by default, your card does not allow payments for certain segments (for example, replenishment of electronic wallets) or in favor of online stores from certain countries.

In any case, if the refusal to make a payment was initiated by your bank, the operator will tell you the exact reason and help you eliminate it. Or at least tell you what to do.

2. Call the processing company

But it is also possible that the operator will inform you that he does not see your attempt to make a payment. Don't insist that he keep looking for her. Most likely, the request to make a payment did not actually reach your bank.

In this case, call the processing company that accepts payments in the online store where your payment was declined. Information about the processing company, as a rule, can be taken from several sources:

1. Look at the main page of the online store. Usually, somewhere at the bottom or at the top, next to the logos of payment systems, there is a logo or the name of the processing company.

Example:

2. The website address of the processing company, and sometimes the contact phone number, is on the payment page of the online store where you entered your card number.

Example:

3. The contacts of the electronic payment processor will be indicated in the email that the company sends to you immediately after your attempt to make a payment.

Example:

Call the phone number provided and report your problem. You will need to give your first name, last name and the last 4 digits of your card number. Please note that just like a bank operator, an employee of the processing company does not have the right to ask you for your full card number or PIN code. It will find your rejected payment and see why it didn't go through. There are essentially two options:

1. Or the connection with the bank was lost (this sometimes happens when the communication channel fails), in which case it will be necessary to repeat the attempt to make the payment again.

2. Or the payment did not pass the fraud prevention system and therefore the debit request was not sent to your bank. Don't worry. If you really are the legal owner of the payment card, after the necessary identification procedures, your card number (the last four digits) will be whitelisted, and you will no longer have problems passing through security systems not only in this, but also in other online stores, serviced by this processing company.

Happy online shopping!

Sincerely,