Where to give up the phone Rostelecom. How to turn off Rostelecom's home phone without a personal visit to the office

In the modern world, a stationary device is gradually fading into the background. Its place is occupied by mobile phones and smartphones. Many reasons contribute to this: an increase in the subscription fee, the convenience of mobile communications, which are much cheaper per month. Therefore, it is important to study all the nuances. How to turn off Rostelecom's home phone or suspend service for a while.

What to do before writing a waiver

There are various reasons that can force a person to give up their phone. Popular options are:

• lack of funds to pay for services (the subscriber decided that using mobile communications would be enough for him);
• a long business trip is planned;
• moving to a new place;
• moving to a country house for the summer.

Temporary disconnection can be done by calling the operator, and it is only possible to refuse a home phone with documents. It is important to know what preparatory steps to perform. Before writing an application, you need to contact the operator to clarify the question: “Is it possible to turn off the phone, but leave the Internet and interactive TV?”. Quite often, the entire service package comes with one cable, and Internet Explorer for the rest of the options.

It is also worth finding a service agreement in advance and finding out who signed it. Only this person has the right to disconnect. If the number has a debt, then you will not be able to turn off the landline phone, first you should pay everything. Therefore, call Rostelecom in advance and check with the operator the amount of debt.

Suspend phone use

Until February 2015, only the customer service office was involved in suspending Rostelecom's home phone. I had to go there to fill out the appropriate form. Today the procedure has been simplified and the subscriber has a choice. How to disable Rostelecom's landline phone temporarily? The procedure is carried out in the "Personal Account". You can easily suspend a Rostelecom phone via the Internet on the website lk.rt.ru.

How to temporarily turn off the home device in another way? Call the corporate number of the company - 8 800 100 08 00. The operator will identify you as the owner and ask for the contract number. The procedure takes only a few minutes. It is also easy to unlock Rostelecom's home phone.

The blocking period is not limited. The client himself decides whether it is possible to turn off the home phone for 6 months or for one. But you will still be charged - 95 rubles / month. This price includes:

• line service control;
• saving the number.

We terminate the contract for the supply of services

The only way to turn off a landline phone is to write a statement. You can provide it directly at the office of the company or by sending it by mail. If you have chosen the option of deactivating the Rostelecom service by sending a letter, then please note that the period will be calculated from the day the letter is received. Therefore, sending an application is necessary with a notification, so you will have a supporting document in your hands.

How does the landline turn off without the presence of the owner of the number? The answer is only if there is a power of attorney or a certificate of ownership of the apartment. This means that the husband will not be able to fill out the landline phone waiver form for his wife if he is not the owner of the living space. The owner will have to visit the office in person. Users do not always know how to refuse services, stop making payments on the account. In some cases, the use of services will not be available, but the debt will increase. Over time, the company has the right to recover the entire debt by court order.

Shutdown in the office

In order to find out the location of the nearest office where you can turn off the telephone line, you should go to the company's official resource - rt.ru. Proceed according to the current template:

1. Select your location in the upper right part;
2. Scroll down until you see the link "Sales offices";
3. Look for the nearest customer service salon in the list of city offices.

When you go to the office of the company, do not forget to take with you:

1. The passport;
2. Documents for the apartment;
3. Agreement;
4. Payment receipts.

The specialist will provide a sample according to which a request is made to refuse a telephone line.

Sending a cancellation by mail

A written request, which is sent by mail, is made in any form. Written contains the following data:

1. In the header - the name of the branch that connected the line and the legal address of the company (from the contract); Personal data of the owner of the number (full name, passport data, place of registration, contact phone number);
2. Request body - full name, please turn off the phone on the basis of the contract;
3. The date;
4. Signature.

After a while, an employee of the company will contact the contact number to clarify the date and time when the master should come to remove the connection point.

From additional documents copy:

1. Passports;
2. Agreement;
3. Power of attorney if you are not the owner of the apartment.

Perhaps refusing the number, after a while you change your mind. In this case, you will be assigned a new digital combination.

In today's world, using a landline phone is becoming inconvenient. You can’t take it on the road, it has limited functionality, and the available tariff plans seem unnecessarily expensive. In such situations, it is most reasonable to abandon the obsolete device and spend the money saved on something more useful and important. But even such a simple procedure as the refusal of a city number has its own characteristics and nuances that should be taken into account. You need to know how to turn off Rostelecom's home phone through your personal account or when visiting the nearest branch of the company. Otherwise, unforeseen difficulties and unexpected problems may arise.

At the moment, there are only 2 convenient ways to refuse to use a landline phone. Each of them will require a minimum of actions and expectations. Subscribers can:

• visit the office in person
• send registered mail.

It is impossible to disable an unnecessary service via the Internet, since an agreement was drawn up to connect it, which must be terminated. You can't do it with just a few clicks.

Users should be aware of the restrictions that may prevent them from doing what they intended. Only those subscribers who do not have debts for its use will be able to refuse the service. The rest will have to pay the company first. Only then can you apply.

Application for turning off the Rostelecom phone - sample

The law does not provide for a special form for terminating contracts, so it can be free. The main thing is that it contains all the necessary information that allows you to determine the desire of the client without any discrepancies. The same applies to servicing a fixed telephone by Rostelecom.

But some important requirements are still present. The submitted application must include:

1. information about the applicant, including the last name, first name and patronymic (in full) and address;
2. passport data;
3. the name of the organization where the document is submitted;
4. number of the disconnected device;
5. connection agreement number;
6. shutdown date;
7. signature and date of the application.

Office Visit

Those who are trying to figure out how to turn off the Rostelecom phone through their personal account should leave this idea and go to the service office. You must have a passport and a service agreement with you, according to which a city number was previously connected.

At the provider's office, explain to the employee the purpose of the visit and present the documents prepared in advance. The application required for disconnection will be filled in by a specialist working in the company. The owner of the phone will only have to put his signature.

Communication disappears within a few hours after the application is submitted. The only reason for refusal of the subscriber's request may be uncovered debts. In such cases, you should pay the debt and reapply. But it is better to take care of this in advance.

Other options

In addition to a complete shutdown, subscribers can use the temporary blocking of the device. It does not require you to go somewhere or send a letter. Instead, you should call the contact center (88001000800) and inform about the desire to temporarily abandon the stationary device.

After that, its use will be impossible until the user asks to restore access. But it is important to remember that such blocking does not relieve customers from having to pay for the use of the number. But the costs will be reduced to 95 rubles per month. In return, the subscriber retains the number, which is impossible with a complete refusal of the service.

Disabling a landline phone Rostelecom

Those wishing to refuse to use a landline telephone need only submit an appropriate application. This is done either at the provider's office or by sending a registered letter to the company's address. But, in order not to run into a refusal, you should check in advance for unpaid bills.

It must be remembered that those who simply stop using the telephone will not be able to get rid of unnecessary expenses. Charges for the phone will remain and, if they are not paid, will accumulate. Therefore, you should take the time to visit the office where you can get the help of specialists.

In connection with the introduction of mobile communications into modern human life, the use of a landline phone has become less convenient and unprofitable. Therefore, the question of how to abandon Rostelecom's home phone becomes very relevant.

How to check debt

Before applying for disconnection of the phone, you need to check whether there is a debt to Rostelecom. If it exists, then it must be extinguished. Also, your personal account must be fully paid on the day of disconnection. You can find out the balance of your personal account in the following ways:

1. Having done , you can use the voice menu or contact the operator.
2. Check in your account on the Rostelecom website.
3. Contact the company office with your phone number. And if there is a debt, you can pay it immediately on the spot.
4. Check through a Sberbank ATM. For this method, it is necessary to select the “Replenishment of the service” button in the “Rostelecom” tab.

How to give up your home phone

The service of a landline telephone stops only after the application is submitted to the manager of the Rostelecom company in person or by registered mail. And it is impossible to turn off the landline phone via the Internet, but you can download the application form.

The application must include the following information:

• Full name and address (with the exact indication of the house and apartment) of the applicant;
• passport data;
• phone number to be switched off;
• the number of the previously concluded connection agreement;
• the desired date for the suspension of telephone service;
• the number of another contact phone so that managers can freely coordinate with you the time of arrival at the house of the master to de-energize the phone.

Important Points

When applying in person, you should also attach a copy of your passport (have the original with you) and a copy/original of the connection contract.
When applying to third parties, there must be a power of attorney from the applicant.

If it is impossible to apply in person, you can send an application by a valuable letter (the application form can be downloaded on the Rostelecom website). To do this, at the nearest post office, fill in the details on the envelope and indicate the low value of the letter (up to 10 rubles), and after sending, save the check and receipt. Using the assigned number in the receipt, track the delivery of the letter through the official website of the Russian Post.

Not paying for telephone services is not a way to disconnect. The service of your number will be suspended, but Rostelecom will in any case collect the debt from you in court, and the disconnection will occur in the above way.

You can either completely refuse to service the phone or suspend its operation for a certain period of time, saving money. To do this, you also need to personally apply with an application to the nearest office of Rostelecom. These services are provided free of charge.

The ubiquity of mobile communications is making home landlines a thing of the past. Accordingly, the issue of refusing the services of Rostelecom remains relevant.

Before informing Rostelecom employees about your desire to terminate the contract for the use of a home telephone, you must make sure that there is no debt for communication services already provided.

You can do this in one of several ways:

• by calling the toll-free number of Rostelecom's customer support service: 8-800-100-08-00, selecting the desired item in the voice menu or contacting the operator;
• by checking the data in your personal account on the company's website;
• by contacting the nearest Rostelecom office;
• by checking the information through a Sberbank ATM in the service replenishment tab.

If there is a debt, it must be paid off. The easiest way to do this is through your personal account on the site using a bank card - the whole procedure will take only a few minutes.

With a negative balance, an application to disable the home phone service will not even be accepted.

Having dealt with the debt, you can proceed to terminate the contract. Since the issue is serious, the intention to terminate the agreement must be confirmed personally, when contacting the office, or by phone, while communicating with an employee of the company. The contract must be terminated by the person who signed it.

Ways to turn off your home phone

You can refuse to use Rostelecom's home phone in one of several ways.

The methods are as follows:

• by visiting the nearest office of the company;
• by calling the contact center of Rostelecom;
• leaving an application through a personal account on the organization's website.

The first option requires the most time. When using it, you need to find out the location of the offices, select the nearest one and specify the time of its work. At the selected time, you will need to visit the office and inform its employees of your intention to terminate the contract for the use of a home phone.

As a rule, the application for disconnection is filled out by the employees of the offices themselves, who clarify the personal data of the clients and enter them into the form. After a while, the landline turns off.

Those subscribers who live far from the company's offices can send applications to disable the service using postal services. The application form is available for download on the Rostelecom website.

Disabling the service by calling the contact center takes a minimum of time. During the conversation, the operator will clarify the personal data of the client and make an application on his behalf to turn off the phone.

The last way to cancel the service - via the Internet - is also convenient and does not take much time.

In order to use it, you must:

• log in to your personal account and find the section dedicated to your home phone;
• select a number and press the disconnect button;
• create an application for refusal of the service and send it to work;
• wait for a call from a Rostelecom employee and confirm the stated intention.

Temporary deactivation of the service

Sometimes the service must be canceled for a certain time, for example, for a period of long absence due to a business trip or vacation. In order not to completely turn off the phone, but at the same time not to pay for communication services during their actual non-use, you can apply for a temporary disconnection.

You can do this:

• by visiting the nearest Rostelecom office;
• calling the contact center of the company.

Previously, only the first method of temporarily blocking the service was available to Rostelecom subscribers. It was necessary to go to the office, draw up a written application, put your signature under it and wait for the processing of the submitted application.

Considering that few people have a lot of free time to visit the company's offices, Rostelecom has provided its customers with the opportunity to temporarily block the service by contacting the contact center.

Today, you can block your phone for a while without leaving your home.

For this you need:

• dial the number of the customer support service;
• name the phone number to be disconnected and account information;
• specify the period for disconnecting communication services and request a blocking for this time;
• wait for the phone to turn off.

Blocking the phone for a certain time allows you to keep the number used by the subscriber. At the same time, during the absence of a person, calls will not be received on the phone and a subscription fee will not be charged.

You should be aware that this service is paid, but the amount of payment is still less than the monthly charges that could be without a temporary shutdown.

The request "how to turn off Rostelecom's home phone" is not uncommon in search engines. It would seem that the answer is simple: you need to come with a statement to the company's office. However, there may be difficulties here - let's try to deal with them.

Disabling Rostelecom services - temporarily and permanently

Now mobile communications are quite developed, due to which the use of a wired telephone seems to be an excess for some subscribers. That is why many of the users are asking to turn off Rostelecom's home phone.

Shutdown is now possible in two ways:

• with the complete termination of the contract;
• with temporary blocking of services.

The latter option assumes that the subscriber remains a user of the system, but services are not provided to him at his own request. This method allows you to save money on the subscription fee: in case of voluntary blocking, the fee for the technical ability to connect back is purely symbolic, and the blocking time is not limited. To use this method, you just need to call the company. To connect back, just a call is also enough.

How to terminate the contract with Rostelecom permanently

However, let's say that you decide to completely abandon the services of Rostelecom. How to turn off Rostelecom's home phone in this case?

First you need to find a contract for the provision of communication services. This can be difficult: many contracts for the installation of a wired (or, as it is also called, landline) telephone were concluded long before the spread of mass and relatively cheap cellular communications.

Don't know your rights?

If the contract could not be found, try to at least remember on whose behalf it was concluded. The fact is that only one of its parties can terminate the contract. If it is you, there are no problems, but if the contract was concluded with one of your relatives, then it will be he who will have to write the application (or you will need a power of attorney on his behalf).

With an application (and, if necessary, a power of attorney), you must contact the Rostelecom office where citizens are received. There you need to hand over to the employees of the company a statement with a request to terminate the contract from a certain date. If you are embarrassed by the need to go somewhere, the application can be sent by registered mail with notification. In this case, the letter will need to include:

• a statement - of any form, but with a clearly articulated desire to terminate the contract and an indication of the date of the proposed termination;
• a copy of the passport;
• a copy of the contract for the provision of communication services (if any);
• a copy of the power of attorney (if you are not acting on your own behalf).

In the application, it is highly desirable to indicate your contact phone number - the company's employees will contact you and specify the date when their masters can come to you and physically remove the connection points.

Also, if you are looking for a way to turn off Rostelecom's home phone, you should remember the two conditions that this company sets to its subscribers in this case:

1. All bills for previously rendered communication services (telephone, Internet, cable TV) must be paid by the time of application.
2. The application for termination is not a reason for refusing to pay - otherwise, the subscriber can only lose access to services, while the payment debt will continue to grow.

Also, don't forget about the Internet: in some cases, it is still connected through the phone line, and if you give up your phone, you will lose access to it too.

How to disable Rostelecom Internet

In the event that you use the services of Rostelecom as an Internet provider, the disconnection procedure will be exactly the same as described above. In the same way, you can either voluntarily block the service for yourself for a while, or refuse it forever.

And in the same way, if you wondered how to turn off the Internet of Rostelecom forever, you will need to apply with a written application to the company. In addition, you will need to provide employees of the company with access to the equipment installed by it so that they can dismantle it.