How to connect an illegal TV set-top box from Rostelecom. Rostelecom TV set-top box: repair, replacement and return

Interactive television from Rostelecom can only be connected using a special TV set-top box. The company is fighting for the TV market with all its might, therefore it sells modern equipment and convenient service to customers.

Set-top box features

Digital television is supplied based on the technical solutions of SmartLabs. It is the leading manufacturer of interactive TV equipment in our country. Consoles have a good reputation. They are bought in many countries of the world under different brands.

Today, there are about a dozen models of Rostelecom set-top boxes. The company reserves the right to decide which equipment to use in different regions of the country. Usually clients don't have to choose. But this is not scary. Wherever you live, ITV will work consistently. The only condition for this is good bandwidth and a stable Internet connection.

Rostelecom's modern iptv set-top boxes are high-performance devices with which customers get the opportunity to use all the latest developments in the field of interactive TV.

As a rule, the company supplies equipment from the STB Mini series. Four models are relevant: SML-5010, SML-5050, SML-5041, SML-5010CT.

Most often, the younger model 5010 is supplied to the market, the capabilities of which are more than enough for all the services of a digital TV provider.

There are other SmartLabs devices on the market under the Rostelecom brand. They were produced earlier and are still actively used in many homes of Russians. In some regions, these slightly outdated, but still functional set-top boxes are being supplied to customers. Some of them are: SML-482 HD, SML-282 HD Base, SML-292 HD Premium.

Expert opinion

Telecom Telekomych

Telecommunications expert and just a nice guy

It is better to refuse the following models: Infomir MAG-250, Infomir MAG-200, IPTV RT STB HD Standart, IPTV HD 101 (103), Yuxing YX-6916A, Motorolla VIP1003. They are hopelessly outdated. The technical characteristics of the "oldies" are not good enough to "pull" modern content and services.

Comparison table of technical characteristics for some models

Set-top box from Rostelecom

The device is never delivered just like that. The set includes:

• remote control (remote control);
• power adapter;
• adapter;
• connection wires: HDMI, network cable and composite cable;
• documentation and instructions.

Standard scheme for connecting TV through a set-top box

1. A cable is run into the apartment, through which the router accesses the Internet.
2. The router distributes access to the network via Wi-Fi for mobile devices.
3. An Ethernet cable is connected to the computer.
4. The same cable goes to the TV set-top box from Rostelecom.
5. It, in turn, is connected to the TV with an HDMI, RCA or S-Video cable.

More clearly, the diagram is shown in the figure below.

You can connect the console in other ways:

• WiFi connection. This method is rarely used. You will have to purchase a media bridge from Motorola. It is not cheap, and it is not so easy to find it today. The advantage of this approach can be considered work on the rare 5GHz band. The wireless connection is working further than usual. You can get by with an additional Wi-Fi adapter. But not all consoles will work with it. Yes, and the router must be able to separate the adapter from the LAN ports.
• You can also use the power connection method using PLC adapters. But for this you will need to purchase additional equipment and configure all devices to work together. The data is transferred securely. But power surges can harm the system.

Will it be possible to watch IPTV on a TV without a set-top box?

Recently, Rostelecom has been developing the Wink service, which allows you to watch digital television from computers, mobile devices and on TVs with Smart TV, Android TV or Apple TV. To access, you need to install the Wink application and enter authorization data for an account with a paid subscription.

However, when concluding a contract, it will not be possible to brush aside the need to purchase equipment. After all, the service is connected only on condition that the client buys or leases the device.

Brief setup instructions

After you have wired all the equipment according to the diagram in this article, turn on the TV. A window for entering activation data will appear on the screen. You can find out your login and password in the contract, which is signed for connecting the interactive TV service.

As soon as access is confirmed, text prompts for setting up the system will begin to appear on the screen. Follow these guidelines and you will be able to customize the services to suit your needs.

Possible problems and their solution

Even a new set-top box from Rostelecom can sometimes fail. Most problems are non-critical and easily fixed. In some cases, you will need to call technical support.

But in most cases, our guide will help you.

How to reboot

To do this, press the POWER button on the remote control. When pressed, the button must be held for 10 seconds. Don't forget to point the remote at the console itself. Some out of habit direct it to the TV, because of which the signal becomes unstable.

Shows cartoon when turned on

When you first connect the device to a TV, sometimes a table is displayed on the screen, and then a cartoon. You shouldn't be afraid of this. This is a signal that the device is connected to the wrong port. Plug the cable into the LAN port that is configured for TV equipment.

"No IP address" error

This error indicates that there is no signal. The router may have been configured incorrectly. Sometimes the signal disappears due to the fault of the provider. This can be clarified by calling the support number.

If the device used to work normally, everything is in order with the settings. Try to plug all the plugs to make sure the connection is good. If the Internet is working, and the signal from the provider is working properly, the cable is damaged. Sometimes it rubs against furniture legs. You need to check the wires for integrity or replace them with new ones.

"Server not found" error

Usually this malfunction occurs due to a breakdown of network equipment. As a rule, it is impossible to eliminate it on your own. You'll have to call tech support.

Login and password do not match

During the initial setup, this error appears if you carelessly entered the activation data. Check them again in your contract. Usually they consist only of numbers. They do not contain special characters or letters.

If the problem arose as a result of changing equipment, you need to call the provider. The fact is that each device is tied to specific authorization data. And apparently, the binding process is simply not completed yet. You need to find out how long it will take for the username and password to come up.

Error "Wired interface not available"

This problem occurs when the Internet is not working well. Make sure you can access it from your computer or phone. If the network is really unstable, try rebooting the router. Sometimes rebooting the set-top box itself or poking wires helps.

The prefix Rostelecom does not respond to the remote control

This issue occurs because a control conflict has occurred. Sometimes the TV control code is the same as the equipment control code. In this case, you need to set the remote control to the set-top box using another suitable code. The process is described in detail in the step-by-step guide on TelecomDom.

Popular questions

How to reset settings

To reset the settings on the remote control, you need to hold both buttons (OK + POWER) simultaneously for two seconds. After that, you need to enter the numbers 977, which will reset the settings to factory settings.

If you plan to replace the equipment or transfer it to another person, then you also need to reset it to factory settings. Enter the menu item "Service Management", select "Other" and navigate to the right. Here, select the "Deactivate" function.

Do not forget to pre-register on the Wink service. Log in there with your login and password from the Rostelecom set-top box. This will allow you to keep access to all content and use it on other equipment.

Is it necessary to be connected to the Internet from Rostelecom

No, TV from Rostelecom will work if your Internet has a good speed. In this case, the provider does not matter.

How many channels are available for set-top box users?

Rostelecom is constantly working to increase the number of channels available for viewing. Your limit is limited only by the paid package. Most users have access to 100 - 200 channels.

There are exclusive packages that allow you to view content in very high quality or under special conditions. It is always better to find out the latest information on the official website.

How fast should the internet be?

The quality of video and sound of media content directly depends on the speed of the Internet. Theoretically, you can watch TV in low quality even with a low Internet speed. But for comfortable browsing, the network must operate with a bandwidth of at least 0.9 megabits per second.

How many TVs does one set-top box serve?

The device can serve up to two TV sets. To connect the second screen, you will have to use a PCA cable, because the HDMI port is already occupied. Content on their screens will be displayed synchronously.

For separate viewing of different channels on different devices, you need to activate the paid Multiroom service.

What can you do with a set-top box besides watching TV

The device allows you to access social networks and Youtube. You can even check the balance and manage some services through the program menu. If you have an account in the Wink service, then access to content and TV channels will appear for a computer and mobile devices.

There are situations when the termination of the contract causes serious difficulties for Rostelecom customers, sometimes leading to disappointments and scandals. To prevent this, Rostelecom customers should know how to refuse Rostelecom equipment, how to terminate the contract and return the equipment back to the company.

There are a number of reasons pushing subscribers to refuse the services of a provider and return equipment to it:

• poor quality services;
• insufficient internet speed;
• not satisfied with the billing;
• frequent problems, the solution of which takes a long time;
• lucrative offers emerged.

Not every subscriber knows how to abandon Rostelecom equipment to get your money back. You need to understand that with the help of the Internet this will not be possible. To refuse further use of the services, you will have to go to the office.

Algorithm of actions how to terminate the contract

If you no longer need the services of the company, first of all, you should prepare the required documents:

• existing copy of the contract;
• the device itself;
• act of acceptance / transfer of equipment;
• Your passport.

After making sure that there is no payment, you need to inform the company representative about the termination of using its services.

The most common problems or how to abandon Rostelecom equipment

It is clear that the shutdown procedure has a lot of pitfalls, on which it is easy for an ignorant person to stumble.

Indebtedness for rendered services

Such problems arise mainly when, when moving, they forgot or did not know how to terminate equipment installment plan with Rostelecom. Customers who do not use the provider's services are perplexed by the amount of growing debt. This is due to the fact that, despite the disconnection of the service, the subscription fee is constantly growing. From this it follows that the timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.

Debt for the use of equipment

When terminating the contract, it is necessary to immediately hand over the leased equipment, if this does not require its dismantling. Otherwise, the rent will continue to accrue despite the fact that you have canceled the services. This can lead to the formation of debt.

Return of equipment to the provider

Many users do not know how to return equipment to Rostelecom and get your money back. If for some reason the manager refused to pick up the equipment and return the money to you, you can safely write a statement in which you must specify:

• the reason for the appeal;
• the essence of the requirements;
• result of communication with the manager.

The main thing is not to forget to pick up a copy of the document, in which there is a mark that it was accepted for consideration. Having received the answer, you can make a decision based on it.

Most often, if the set-top box has no defects or damage, there are checks and original packaging, the issue of returning the equipment is decided in favor of the client.

Television has finally joined the World Wide Web. IPTV is television with interactive features, made possible by the significant influence of digital technologies on television transmission systems.

The two-way system of such television allows the viewer to give commands and transmit feedback information through an electronic device called a tuner. The viewer can choose which program or movie they want to watch, at what time, and can place orders in response to advertisements. Television and the Internet - two in one.

And in this article, we will focus on the main points on how you can get IPTV in your home, how to properly connect a set-top box to a TV set from the leading Russian provider Rostelecom, and give some useful step-by-step instructions.

Rostelecom is the largest Russian telecommunications network that offers its subscribers streaming access to hundreds of channels. The company received this status in April 2011, when the interregional communication companies Rostelecom, OJSC CenterTelecom, North-West Telecom, South Telecom, Volga Telecom, Ural Telecom, Siberia Telecom were merged , Far East Telecom and Dagsvyazinform.

Rostelecom is an organization with predominantly state participation. Provides services of broadband Internet access (first place in Russia in terms of the number of subscribers), interactive TV, cellular, urban and long-distance telephony, etc. According to the provider itself, its service is used by more than 100 million people throughout Russia.

A wide range of additional interactive services offered by the "Interactive TV" service is a significant advantage. Rostelecom users can:

The ZABAVA.ru portal offers a wide range of licensed content, including high-quality videos, games, software, and even karaoke. Rostelecom has several licensing agreements with the world's largest producers and music studios, including Universal-Studios, Warner-Bros., Disney and others, which will keep the portal's library up to date.

Social media generates more relevant and useful content than passive TV, which still dominates but is rapidly declining. A user-friendly TV menu, an innovative system that recommends shows, and an extensive library of video rentals have already made a significant contribution to content viewing.

Interactive TV is a unique product of Rostelecom, and the set-top box is an integral part of the SMART TV system. It can be used by viewers to select the programs they want to watch, view program schedules, and provide advanced options such as online shopping, internet banking, or access to email over the internet.

SmartLabs is a Russian company and a leader in the development of service delivery platforms for interactive digital television (IPTV, OTT, DVB, hybrid, satellite television). Innovative client applications and user interfaces, STB set-top boxes are all that are successfully operated by Rostelecom subscribers. At the moment, the provider offers SmartLabs set-top boxes that work via the Internet from any provider.

There are three ways to install IPTV in your home:

1. Traditional contract- the client must visit the provider's office and sign an agreement for a television package of channels, as well as for the rental or purchase of equipment (STB set-top boxes). In this case, the master leads a television cable from Rostelecom to your apartment and implements all connections.
2. Through the multimedia OTT platform Wink. You buy special equipment from Rostelecom "Interactive TV 2.0", enter into an agreement for a tariff plan and receive TV via the Internet, regardless of its provider. That is, you don’t have to run another cable into the apartment, you can receive IPTV through your Internet provider.
3. Online IPTV. Subscribers can watch all channels on a single video portal itv.rt.ru. Here you won’t even need a set-top box, you can access channels through any gadget with Internet access (including SMATR TVs).

What is included

Let's look at the standard equipment from Rostelecom under a classic contract. In the box with the prefix (STB-receiver) you will find:

• TV set-top box;
• Power Supply;
• Universal remote control;
• Cables: HDMI (1.5m); AV (1.5 m); multicore cable patch cord (3 m); adapter RCA - SCART;
• Batteries for the remote control;
• Warranty and documentation for connection and configuration.

Don't let the large number of cables in the set scare you, you won't need all of them. It all depends on the model of your TV receiver and on which port you decide to connect a new set-top box.

Connecting a set-top box to a TV

Connecting a Rostelecom TV set-top box to a TV is possible through:

• HDMI;
• "Tulips";
• scart.

The highest quality digital signal transmission will be through an HDMI cable. Therefore, if your TV has this port, then it is more preferable to use this particular connection.

If the HDMI port is missing or occupied by other wires, then it is possible to connect the set-top box via an AV cable, which has a mini-jack on one side and 3 RCA plugs (“tulips”) on the other side. We connect a mini-jack to the output of the set-top box, and “tulips” to the TV input on the TV. Carefully observe the color markings: yellow is video, white and red are audio signal transmission.

And if your TV has a SCART connector on the back panel, then you can use the RCA to SCART adapter, which is included in the equipment kit. This is a special type of connection that cannot be confused with anything - a metal box with 20 contacts.

An STB set-top box can only be connected to a TV receiver. It is impossible to connect to a computer or laptop!

But in addition to connecting to a TV, the STB receiver needs to be connected to the Internet. And there are also several ways:

1. Through an internet cable.
2. Via Wi-Fi adapter.
3. Via PLC device.

Via internet cable

The easiest and most reliable way to connect the Internet to a TV is to connect the set-top box through a patch cord. This method is recommended by the provider itself.

The receiver has a special connector - an Ethernet port, into which an Internet cable is connected. The second end of the cord must be connected to the LAN port of the router (router, ADSL modem or ONT terminal). As a rule, there are no issues with connecting, but then the router will need to be configured.

A simple physical connection of the Internet cable to the LAN port of the router will not allow you to watch interactive TV. This port must be specified in the software settings. To do this, follow these steps:

• Open the "Settings" program for your router (for D-Link DIR-300 models, this will be Click'n'Connect);
• Go to the "IPTV" section;
• Activate the "IGMP Proxy" option;
• Mode select "Bridge";
• Just enter the number of the LAN port where you connected the IPTV set-top box.

After that, save all changes, reboot the router and start the TV.

This method is good for everyone, except for one thing: the wires will have to be pulled throughout the apartment right up to the TV itself. If the repair has not yet been completed, then there are no inconveniences, the cables can be successfully hidden under the plinth, for example. However, if the apartment has already been renovated, then the appearance may deteriorate. Then you can consider other connection options.

Via WiFi

There are two ways to connect wireless IPTV:

• Using a WI-FI adapter that can work in the "Client" mode;
• With Motorola media bridges.

Not all models of WI-FI adapters support work with Rostelecom set-top boxes. Experts advise buying devices with Ralink technology, which is used in their products by D-Link, ASUS or TP-LINK. In order not to be mistaken, it is better to get expert advice from Rostelecom service support regarding specific adapter models.

A Wi-Fi adapter is a wireless device that is installed in the USB port of your TV set-top box and allows you to receive an Internet signal from your router using the IEEE 802.11x wireless data transfer protocol.

Schematically, a WI-FI connection looks like this: a WI-FI router transmits a wave signal to a WI-FI adapter, which is installed in the USB port on the STB receiver. And the set-top box itself transmits the received signal to the TV already via cable (HDMI, RCA or SCART).

The WI-FI adapter will work in the "Client" mode, that is, the signal will not be received from the Internet provider, but through your router. Therefore, be sure to disable the "DHCP server" function in the adapter settings. To do this, follow these instructions:

1. Connect the WI-FI adapter to your PC.
2. Open any convenient web browser (Firefox, Opera, Google Chrome, Internet Explorer, etc.).
3. In the address bar, type the address of your equipment (the default is 192.168.0.1.).
4. Next, a window will open with a login and password, enter them (you can look in the instructions for the router, if you have not changed them, it will be admin / admin).
5. In the local network settings of the router, find the "LAN" or "Network" section.
6. Check the box next to "Disable DHCP server".

To successfully set up interactive television from Rostelecom through a router, you need to check three points:

• Is the router configured for IPTV (in the settings of the router in the additional options, you need to assign the value "Main" to the item "Setting WLAN");
• Is this function active (by default, in many devices it is disabled, it is enabled through the item “Enable multicast transmission over a wireless network (WMF)”);
• Are the ports of the LAN group separated from the WAN ports for IPTV over WiFi (the WPS option must be disabled in the settings of the "Security" item, and the required port must be added in the "Port grouping").

If in the router settings you need to register a virtual network identifier - VLAN ID, then this data can be obtained from the provider in the technical department.

A simpler and more stable connection can be made using Motorola VAP-2400 media bridges. This is a special device that can be purchased from the Rostelecom operator. It operates on a rare frequency (5 GHz) that is no longer used by any equipment in the house, so the signal will always be reliable and stable:

1. Unplug your TV and receiver.
2. Connect one VAP-2400 device to the router.
3. Connect another VAP-2400 device to the receiver connected by wire to the TV.
4. After all devices are connected, connect the power supply. One device will automatically switch to access point (transmitter) mode. The other instrument will be set to client (receiver) mode.
5. Wait for them to find each other and establish a connection (the wireless indicator should turn green).
6. Now you can turn on the TV set and use the full range of digital TV services from Rostelecom.

Via PLC adapter

If you don't want to mess around with complex Wi-Fi connection settings, then there is a great opportunity for you to use the electrical network in the apartment for wired, but hidden communication. This makes it possible to connect digital TV even to an old TV.

The scheme for connecting Rostelecom interactive television through PLC adapters looks like this: one PLC device is plugged into a power outlet and connected with a cable to the router, and the second PLC device is connected to the set-top box and also plugged into the nearest outlet. Both devices find each other without unnecessary settings, and they use electrical wiring to transmit a signal. No visible cords, everything is nicely hidden in the wall.

PLC adapters use Power Line Communications technology and are capable of transmitting data at speeds up to 500 Mbps.

Remote control setup

As mentioned above, the Rostelecom equipment includes a universal remote control. So that you do not have another remote control lying around on your coffee table, the control of the TV and set-top box can be set to one device. The setting can be done in two ways.

Autotune:

1. Pick up the universal remote control and press the two buttons "OK" and "TV" at the same time. Hold them down until the "TV" indicator blinks twice.
2. On the digital panel of the remote control, dial the combination "991".
3. Find the channel switch button and slowly scroll through the channels until the TV detects a suitable code and turns itself off.
4. When the code is selected, save the changes. The indicator on the "TV" button should blink twice again.

Manual search:

1. On the universal remote control, simultaneously press the two buttons “OK” and “TV” for a few seconds. Wait until the latter blinks 2 times.
2. On the numeric keypad of the remote, enter the code for your TV. The remote control indicator should blink 2 times.
3. If the code is entered and accepted by the receiver, you will be able to change the volume on the TV. If nothing changes, the procedure will have to be repeated.

Where can I get the code to set up the universal remote? It can be viewed in the instructions for the TV, on the manufacturer's website or in.

First activation and activation of the service

When you have made all the physical connections of the Rostelecom set-top box to the TV, you just have to turn on the TV and activate the service:

1. Turn on the set-top box.
2. Turn on the TV.
3. Switch to AV mode.
4. The provider's logo should appear on the TV display.
5. Next, the hardware check will start, which can take up to 7-10 minutes. If at this stage the check reveals that the firmware of your receiver is outdated, then the software update process will start, which will also take time.
6. After all the checks, a window with two fields will appear on the TV screen: login and password.
7. Enter the requested data, according to the information in your contract, and confirm them.

That's the whole receiver setup. You should now have all the channels in your package.

TV setup

Rostelecom television can be watched without a set-top box. You can choose any convenient device with a screen and access to the global network. Interactive television of Rostelecom is connected through its multimedia online platform. This service is paid, but not too expensive (from 99 rubles per month). And you will not need to buy or rent any additional equipment.

When you conclude an agreement, the operator will provide you with a special promotional code that will activate full access to the platform. But you can get acquainted with the service without a promotional code, just enter the address itv.rt.ru in the address bar of any browser (you can also use it on SMART TV).

Possible problems

If you have made a connection and set up according to our instructions, but there is still no television, then the reasons may be as follows:

• The receiver uses the IP address from the DHCP server of the router (did not disable this function on the adapter);
• The service is not active (if you have just activated the service, it may not be available within 24 hours, since the operator has not yet managed to enter the data under your agreement into the network);
• No payment (forgot to pay the subscription fee for this month);
• Wrong username and password entered;
• If a rabbit is running on the screen, then the problem is most likely related to access to the software (errors in setting up the router or port on the part of Rostelecom).

This is not a complete list of all possible reasons. Errors can be both your fault and the provider's. Yes, and marriage in the assembly of equipment or system failures may also be.

To eliminate your mistakes, disconnect all devices from the network and from each other and make a new connection and settings. If the second attempt did not bring results, contact Rostelecom support.

Note.

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If a digital television user has a broken set-top box - can it be repaired or replaced? How to return the Rostelecom prefix if a person decides to change the provider? All this will be discussed in the article.

Replacement and repair of set-top box Rostelecom

A set-top box for viewing interactive television is complex equipment, and. As in any technique, breakdowns and "glitches" happen in it. If this happened, then the Rostelecom subscriber will think about the advisability of further using this set-top box.

The most common TV box problems are:

• the prefix does not turn on;
• the same video is broadcast on the screen in cycles;
• a message appears about the absence of an IP address;
• server search errors;
• the sound is distorted, the picture breaks up and freezes;
• The set-top box cannot recognize the signal.

1. if, when the equipment is turned on, the user watches the same provider's presentation video, this may mean that work is being carried out on the operator's side, or a breakdown has occurred.
2. It may also indicate that you need to re-configure the SPB. If the problem persists, then you need to contact technical support.

If the inscription "IP address not received" flaunts on the TV screen, then the reasons lie in the following:

• set-top box settings lost;
• there is damage to the equipment.

To identify the problem, you need to contact the router configuration, this is done through the web interface. Thus, the user will know if the port is defined for the set-top box and if a separate connection for television is created.

If you can’t find the server, then this is already a problem on the provider’s side. Only a specialist of the company can recognize the error and eliminate it.

Sound distortion and freezing / scattering of the picture occur when:

• excessive load on the router (there is not enough traffic to distribute the Internet to all equipment, you will have to disconnect unnecessary devices from the Network - tablet, phone, and so on);
• the cable is damaged or disconnected from the port. It is necessary to check these points, if necessary, move the connector or replace the cable;
• technical work on the side of the provider. A call to technical support will take a few minutes, and save you from the extra fuss associated with finding a problem.

No signal may indicate that the wrong video input was selected when the TV was turned on. Malfunctions inside the set-top box or cable damage are also common causes of such a problem.

If the set-top box often "bugs", then you need to return it to the provider for a replacement. The same applies to users who have a low speed Internet connection - ADSL or Wi-Fi.

1. The replacement of the set-top box and its repair will be free of charge if the provider's specialists detect technical damage associated with equipment defects.
2. You will have to pay for an exchange or repair if the user is to blame for the breakdown of the set-top box. The cost must be obtained from repairmen and equipment exchange centers.

How to return equipment to Rostelecom?

When planning to return the Rostelecom set-top box to the provider, users are thinking about how to do this and whether it will be possible to return the money for it. The contract signed by the subscriber and the company states:

• the set-top box has been transferred to the user for lifetime possession, or the period within which the subscriber can return the equipment is indicated.

If for some reason the operator refuses to take back the equipment and return the money for it, you should write a statement indicating the reasons for the return and asking for it to be returned. The claim must also be included in the application. Be sure to keep one copy of this letter for yourself.

If the console is not damaged, it has packaging and purchase receipts, then there should be no reason for refusal. If, nevertheless, a negative answer was received, you can apply to the court with a claim.

The situation is this: I have a phone installed from their company, connected through the equipment they installed. Now a situation has arisen that I need to refuse this phone, but Rostelecom does not want to terminate the contract with me, arguing that I myself must personally remove the equipment installed by them and bring it to their office. If they themselves rent their own equipment, they are ready to do it only at my expense, for a fee.

Hello. In December last year, I signed an agreement with Rostelecom for the provision of communication services (Internet and television).

Services under tariff plans are provided only if the subscriber purchases a set of subscriber equipment from Rostelecom by installments.

The payment for the sale of equipment is charged monthly along with the cost of the services provided. All paid in full, without delay.

Rostelecom - Once and For All - (Page 2 of 25)

now that's interesting.

I was told on the phone that everything can be returned without any sanctions at any time.

And that in the first year you don’t have to pay for a TV set-top box at all, and the subscription fee will be 350 rubles. including router rental.

When selling equipment in installments for 48 months, the fee is charged from the 13th to the 48th calendar month inclusive after the date of conclusion of the sales contract, the fee is not charged from the 1st to the 12th month.

If the Subscriber refuses the services included in the package offer during the first month of the provision of the service, the Subscriber has the right to return the equipment purchased from Rostelecom OJSC, provided that the equipment is complete and the packaging is intact. In this case OJSC Rostelecom returns the cost of the equipment paid by the subscriber.

So, the preamble: I connected to this provider in a rented apartment.

The master came, installed a Rostelecom fiber optic router, charged me one ruble (literally one ruble) for the connection (the router is put on temporary use). After some time, I bought an apartment for myself and moved out of the old address, while leaving the equipment to the owners, motivating this by saying that after all, they will rent the apartment after me and the Internet will be needed there anyway.

Six months ago, I rented a router from Rostelecom, which I successfully rented for two months.

Returned and fully paid the money for the rent. The woman checked the equipment - everything was in order (I returned it due to a faulty wi-fi module). She said that if the malfunctions arose through my fault, then the specialists would call me back and I would have to pay for the repair of the router (the specialists never called).

How to get a refund for an item ordered in installments

Moscow Viewed 305 times. Asked 2011-07-28 09:50:04 +0400 in the topic "Protection of consumer rights" A kirbi vacuum cleaner was purchased on an installment plan, I want to terminate the contract and return the goods, tell me how - A kirbi vacuum cleaner was purchased on an installment plan, I want to terminate contract and return the goods, tell me how. then 1 answer. Moscow Viewed 279 times.

Asked on 2011-12-19 16:29:47 +0400 in the topic "Protection of consumer rights" Will the money for the goods be returned if the receipt is lost.

They take 159 rubles a month from me according to the receipt.

“TV service package of OJSC Rostelecom”.

Petersburg branch. I recently bought a TV that supports: Digital TV standards DVB-C, DVB-S2, DVB-T2. the story is as follows: the previous tenants connected the cable. once a month a man came and took cash.

then the service disappeared. I opened the shield and connected to the free space of the antenna splitter.

I have a right!

On 12/19/2012, the provision of Internet services was terminated for unknown reasons on account 641200591787 (advance payment in the amount of 450 rubles was made according to the contract).

Notification of the results of consideration of the application was not received by the subscriber.

Internet service has not been restored.

general information

The macro-regional branch "Center" of PJSC "Rostelecom" (MRF "Center") operates in Moscow, the Moscow Region and the Central Federal District. MRF "Center" on the basis of its own high-tech transport network provides a full range of telecommunications services to both private and corporate clients: voice communications, high-speed Internet access using various technologies (FTTx, xDSL, xPON), data transmission services, wire and terrestrial broadcasting , cable and digital television, as well as connection and traffic transmission services for other telecom operators.

Recently, more and more ads appear on Avito and other sites with free ads for the sale of various equipment acquired from Internet providers when connected. Rostelecom's router and STB set-top boxes are the winner.
This happens because this operator provides its equipment either at the meeting at the full price, or in installments. In the latter case, upon termination of the contract, you usually have to pay the remaining amount. Accordingly, after the subscriber disconnects, he has no longer needed hardware in his hands and he gets rid of it trying to get at least some money back.

How to terminate the contract for Rostelecom services and return the equipment?

Moreover, you can often find very good offers.
In this article, I want to answer a question that readers very often ask me in the comments; I bought a used set-top box from Rostelecom. What to do with her? Here, very practically everything depends on; whether you are still a subscriber of this provider or not. Let's consider both options.

Case one: you; Rostelecom subscriber
If you have already subscribed to the Interactive Digital TV service; to one TV set and you want to connect the second one; buying a used STB through Avito is the most profitable option. There it will cost 500-800 rubles (and sometimes you can actually find a new copy) instead of several thousand for the newest one in the subscriber department.
And then you will need to contact the subscriber department, activate the Multiroom service; and get another username and password. At home, it will be necessary to configure another port for IPTV on the router and connect the Rostelecom prefix purchased to it. If suddenly she immediately starts swearing at the login, then this means that she was not untied in the database from the old carrier. You need to contact technical support with a request to untie the database.

Note: There is an option to use the prefix unofficially and at the same time watch all the channels for free. This can only be done with the Infomir MAG-250 and Promsvyaz RT-STB-HD Standard models by installing the DNA firmware. You can read more about this here.

Case 2: You have a different ISP

Here, unfortunately, there are few options for the development of events. The problem is that without access to Rostelecom's digital TV network, its video receivers; useless iron. The exceptions are a few models. Smartlabs SML-292 HD and SML-482 HD may be used by other carriers. And more specifically; at MTS. In other words, if the firmware is available, it will be possible to reflash and use them.

Another successful model that is not being purchased now, but which can be found in ads; this is Infomir MAG-250 and its complete clone Promsvyaz RT STB HD Standard (not to be confused with RT HD Mini). This is a good multimedia player in itself, which, if you reflash it, you can connect to a router and watch videos on Youtube, as well as movies over the network and through online portals and cinemas on the Internet (Megogo, ivi, etc.) .

Several times I heard from blog readers that they managed to flash the SML-482 HD firmware from Moyo TV in order to use it as a media player. There is even a video on YouTube:

Huge queues and lack of customer service

OnLime - Huge queues and lack of customer service

Internet provider and digital television provider Onlime, aka Rostelecom, are mocking their customers. Everyone is warned not to rent equipment from the company.
My situation: I connected to the Internet of this organization and took digital television services in a single package, I immediately refused to rent a router, because I have my own, but to watch digital television I was automatically rented a TV receiver.
Constant problems with the signal and poor quality of services forced me to change the Internet provider. Refusing Internet services was no problem, but in order to close the contract on television, the company representatives informed me that I personally had to come to the office with a passport and hand over the receiver for television.
As it turned out, the Online company has only one office in Moscow near the devil (industrial area of ​​Varshavskoe shosse) and is a miserable 30 m2.
From the corner of the building I needed, I met the end of the queue, in which people with rental equipment stood.

How to return equipment to Rostelecom

Bottom line: 1 hour waiting on the street, and another 1-30 downtime in a crowd of distraught people who just rushed at 2 unfortunate managers compiling requests for the return of the company's equipment.
Thanks to the Online company for the comfort delivered in the cold.
Excellent customer service, customer service in your only office where there are not even chairs and sofas and people have to stand for 2 hours to turn in your non-working equipment.
It is a big foolishness on your part to think that by treating customers like this you form positive emotions from your brand.
Half of the people standing in line were ready to refuse all the services of the company, just for the swine attitude towards people.
The company's managers are not even able to organize a minimal customer service with the equipment return service through a courier service, for which I personally would even be ready to pay.

Reply to complaint

Connect Rostelecom. Internet provider of a federal scale, providing services to the population of most regions of Russia. Rostelecom tariffs, connection technologies, models of Wi-Fi routers and set-top boxes in some regions may differ. The main connection technologies are described below and the most common provider equipment models are presented.

Rostelecom Internet service is used by more than 100 million people throughout Russia. Different regions of the Russian Federation use different data transmission technologies. The most advanced of them are fiber optic. PON technology has taken root in large cities - the capitals of the regions: St. Petersburg, Novosibirsk, Nizhny Novgorod, etc. FTTB technology and similar technologies are used in cities and other settlements in most regions of Russia: Tula, Volgograd, Astrakhan, Leningrad regions, Udmurt Republic, Krasnodar Territory, etc.

Direct connection of your home to the Internet with a fiber optic cable will provide high speed data transfer. The difference between the PON technology is that the fiber is brought directly into the apartment, while with the FTTB technology, such a cable is laid to the switchboard in the entrance, and then along the usual Internet wires ("twisted pair") to the residents' apartments.

Saratov! Has anyone rented Rostelecom set-top boxes ????

You can quickly download large files and get excellent quality voice and video calls. One cable is enough for the simultaneous use of the Internet, telephone and interactive TV.

In the absence of optics in the house, the client can also get a stable Internet connection and even digital television via a regular telephone wire. This technology is called ADSL (xDSL). She has one minus - the data transfer rate technically cannot be higher than 15 Mbps, and in some regions it is only 6 Mbps. However, this fact can only be called a minus by residents of megacities who have access to speeds of 100+. Millions of Russians do not have the opportunity to connect the Internet via "optics" and for them, connecting the Internet via a telephone wire is an excellent alternative to 3G Internet.

The Rostelecom TV service (Digital interactive TV from Rostelecom) can be connected using any of the above technologies. For television to work, a special digital set-top box is required. It is provided for rent, installments or redemption - in each region of the Russian Federation in different ways. Check with operators for details. Rostelecom promotions are held periodically, and new subscribers get such set-top boxes at a significant discount.

How to refuse and return equipment to Rostelecom?

Is it possible to get a refund for a working digital set-top box.

When purchasing a digital set-top box, the buyer is often sure that it will definitely work with his antenna, and if it does not, then it will be easy to return it to the store and get the money back. In practice, things are not so smooth.

First, you should understand that the reception of digital channels with a 99% probability is possible only if you watch all the analog channels broadcast in your region with your antenna in very good quality.

Yes, there are times when analog channels for the most part do not show well, but when buying a digital set-top box, it shows all 20 channels without any problems (if they are available in your area). This is because it is precisely those two frequencies on which DVB-T2 digital broadcasts are broadcast that your antenna catches well. Nevertheless, the false belief that the set-top box will work with any antenna is very popular among the people, which in practice is far from the truth.

Return digital set-top box to the store

So, if you are faced with a situation where your set-top box does not catch a single channel, or only catches 10 out of 20 available channels, then it is safe to say that the problem is in the antenna, cable or bad contacts. And then it may turn out that repair, replacement or installation of a new antenna is either technically impossible, or simply does not fit into your budget. In this case, you have only one way out: return the set-top box back to the store and continue watching analog, satellite or cable channels.

But there is one serious snag here: the digital set-top box belongs to technically complex goods and it will not be possible to easily return it back within 14 days. The only exceptions are online stores, which can take the digital set-top box back and return the money within 7 days. In other cases, a refund is possible only by agreement with the store.

The best way to avoid this problem is to negotiate the possibility of a refund before buying a digital set-top box. Some stores go to meet customers and give the opportunity to return the set-top box back, despite the fact that the law does not oblige them to do this. If, after all, you have already bought the prefix and the seller in the store refuses to return the money, then it remains only to look for some kind of compromise. It is clear that the store does not want to lose the profit, so you can try to exchange the prefix for some other product from the store's assortment or try to return at least part of the money.