Aliexpress was given the wrong, someone else's track number: what to do in this situation? Aliexpress was given the wrong, someone else's track number: what to do.

Question: The seller in the order indicated a track number that was not tracked. A few days later he sent in private messages another track number, which is tracked. Do I need to insist that he contribute right track to order? Why does the seller first give one track number, and then change it to another What can it threaten if the order contains a track that was not tracked?

Why does the seller indicate the wrong track number?

The seller may indicate the wrong track number if he does not have time to send you the goods on time. Therefore, so that the order is not canceled due to its delay, he pretends that the package has already been sent and writes a false track, which, of course, will not be tracked.

Later, the seller will either change the track to a readable one, or send a new track simply in private messages, or will not report the new track at all.

At the same time, if he held out with the dispatch of the goods and sent the parcel later, he will say that your goods were allegedly lost on the way or the mail returned them, so he sent them again and here is the new track number.

What threatens if the track number does not match what was in the order?

At first glance, no tricks are visible in the fact that the seller was late in sending the goods and indicated the wrong track number in the order.

And, indeed, if the second track number shows that the package is coming to you, then you should not worry.

And there will be no problems if the product arrives in good condition. But there is one pitfall that can cost the buyer money. A small loophole that allows dishonest sellers to win disputes even if there are big problems with the product.

This fraudulent scheme is used by sellers, sending expensive goods and equipment. Let's say phones or tablets. The buyer receives the parcel, and there is either a broken product or another product that is cheaper. Suppose, instead of a smartphone, the seller sent a cheap push-button phone. The buyer opens a dispute. And loses it!

But how is this possible? After all, the buyer has a video of unpacking and all the evidence.

The secret is that the cunning seller rejects your dispute by writing that the track number on the package does not match the track in the order and this is not his package and product. He writes that he doesn’t even have this product in the store, so the package has nothing to do with it. He wrote the new track number in private messages, not comments on the order. Therefore, for mediators, screenshots of personal messages are not strong evidence.

Additionally, the seller accuses you of fraud.

The mediators look that there is a different track number on the parcel. And they take the side of the seller, lying the dispute in his favor. And the buyer loses all the money. Yes, and can be banned for trying to cheat.

An unpleasant situation, isn't it?

What if the seller changed the track number?

1) If an expensive item suits you, then be sure to insist that he change the track number in the order details.

2) If the seller does not want to change the track, then you can try to open a dispute for the reason "". This will force the seller to change the track information.

3) If you received the package, and it does not contain the product that you ordered, then in this situation it will be safer for you to open a dispute on the first track number, that it is not tracked. In case of an open dispute, this will force the seller to change the track in the order to the correct one, and you will be able to edit the dispute already due to problems with the product. And he will not be able to blame you for the fact that the package did not come from him.

When shopping through the World Wide Web, we really want to get a quality thing, and most importantly, so that we are not "thrown" for money. In order for you to sleep peacefully, the sellers send you a track number by which you can track your precious package. But, there are cases when the seller knowingly gives an incorrect track number, or simply could make a trite mistake (we are all human and this can happen). In this article we will try to help you find answers to some questions.

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How to find out the track number of the parcel Aliexpress

Many of us are used to the fact that when ordering from, you need to wait for a notification from the mail. Sometimes time passes, but there is still no notification, we start to get nervous, run to the post office and find out if the package has arrived. You don't have to do this at all. Sellers, after they send the parcel, give us a track number by which you can calculate without getting up from the couch where your parcel is located. Please note that the track number is not given to you immediately after payment, it is given only after the seller sends your order, and it may take up to 7 days to process the order.

Where can I find the track number? For this you need to go to Personal Area on the . After you have logged in, you need to go to the My Orders tab.

After you have entered your orders, you will see everything that you have already ordered, and you can view the details of each. If you carefully review the proposed screenshot, and in your order click on the button: Check tracking, you will be given the location of your package.

Once you have clicked on the Details icon, new page, you will be provided with information with the track (on the left) and the location of your package, which is automatically displayed on In addition, under the automatic status of your package, you will be directed to a site where you can track yourself.

Some Chinese, but this is rather an exception to the rule, can send a track to your email inbox, but you should not really hope for this.

Can they send a parcel from Aliexpress without a track number

Several days have already passed since the moment of sending, but you don’t have a track number, and no one has provided you with information about the track number, you should not sound the alarm and think that you were simply “thrown”. If the product is too cheap (up to 2 dollars), then the seller could send your order without a track. And all why? The answer is very simple, the track number costs money. Here you see a product at different prices, but the product is the same. There may be a whole snag here, the cost of the track number is simply included in one product. Do not worry, you still have trump cards in your hands, how to return your hard-earned money.

If the track number was given incorrectly, why, possible scenarios

Now the time has passed after sending and you were given a track number, you, like everyone else, decided to quickly check where yours is, but it’s not a pleasant situation here, the sites give you that the track number is not correct, or you see that the package travels to another city. This may happen for several reasons.

1. The track number costs money and when the package is cheap, the seller can give someone else's track.
2. The seller is fraud.

If you see that the package is not going to your city, then write to the seller, find out why this happened and ask for your track number. Conscientious sellers quickly respond to messages and immediately clarify the situation. It happens that on holidays, sellers are busy, and they simply make mistakes. If the seller does not give you a track, demand to send you a new package with a new track. If this does not help, and the seller begins to evade - open a dispute, indicate the wrong track number as the reason.

How long after receiving the track number, if it is incorrect, make noise

You can open a dispute within 6 days after sending your parcel. But, as practice shows, for 6 days the picture with the movement of yours is not entirely clear. Wait a few more days, write to the seller, do not hesitate to clarify the situation, because every dispute affects the rating of the seller, and they really value it. It is better to open earlier so that if your order is sent again, it will have time to reach.

How not to miss the time to open a dispute

In each ad, the sellers indicate the time frame for the delivery of the package to your country.

If you are interested in the delivery time of one or another product from your list, you need to go to your personal account on, go to the My Orders tab, and there you will immediately see the time frame for the parcel to be delivered to you.

Delivery times are already running out, but still not? You have two options:

• write to the seller, ask for an extension of protection
• open a dispute

The second option is usually used when the seller does not want to make contact at all. You need to open a dispute 5-7 days before the end of consumer protection. Therefore, you should from time to time monitor how many days are left before the end.

Which is better, a dispute with the seller or immediately open a dispute

Nobody wants to spoil their mood by sorting things out with sellers, but it’s still worth getting into their position, especially when the seller has good ratings, it’s not a fact that he decided to deceive you. It is still worth finding out all the questions in a personal conversation, and if the seller does not want to meet you halfway, or even ignores your messages, apply for a full refund.

How to prove that the wrong track number was issued

In order for the site administration to make a decision in your favor, you naturally need to prove that you are being deceived. To do this, you need to provide screenshots of all available evidence in the dispute itself.

More details about this situation are described in the video clip.

How to return money

Sooner or later, each of us will want to give up and get our money back. The reasons for this can be many. Everyone has their own: someone found the product cheaper, someone accidentally paid for the order, and someone didn’t want to buy this particular product at all.

So, after you paid for yours, but still decided that you don’t need it, you don’t have much time to cancel your purchase. You can cancel the purchase exactly at the time while the order is being processed. That is, after you have paid, 24 hours pass to verify your payment, then the seller is given a certain time to pack and send your goods. It is at this time that you need to cancel. You need to go to the main menu, then go to My orders and opposite the product that you can cancel you will see certain icons, including Cancel order.

The next step - you need to specify the reason for which you canceled. You must select the option that suits you from the list.

After that, the seller approves your cancellation of the order, and your money will be returned to your account as soon as possible. But, there are a few catches. Such refusals are very unprofitable for sellers, especially since the goods have already been paid for, he can simply unsubscribe to you that yours is already on the way, and not approve the cancellation. Do not be upset, ask the seller for a scanned copy of the declaration, or any documents that can confirm the shipment. And here it is already worth looking at the behavior of the seller, if he wants to deceive you, then there will be no evidence.

There is one more nuance, you need to know that if your seller does not send the parcel within the time specified by him, then penalties are imposed on him, so each seller does not strive to send the parcel as soon as possible.

If the seller is a scammer, where to go

The first thing you should do when you suspect something is wrong is to open a dispute (dispute), after opening it, sellers very often begin to write you private messages, asking you to close the dispute, thereby offering a bunch of gingerbread, in the form of coupons, discounts, money transfer, or sending a new product. Don't get fooled! After you close the dispute, you won’t be able to open it again, and your hard-earned people cried.

Trackchecker program to help the customer

The TrackChecker program is very popular with customers. This program makes life easier for buyers of the Chinese giant, and allows you to find out how the goods move. You need to download the program from the World Wide Web and install it on your computer. During installation, agree with all the points, and click on the button: Next. The program is in Russian, so it will be very easy for you to deal with it.

Searching for information takes only a few seconds. After entering your track number, you will be given full information about the movement of your long-awaited

In any incomprehensible situation, you should contact the seller, but before you go on about the sellers, it is better to double-check all the information once again.

Not so often, but sometimes it happens that when you receive a track number from the Aliexpress seller, you see in the tracking that the parcel was sent to a different address. There may be several reasons:

1. The most common reason is erroneous data in the tracking system. due to the fact that the postal employee forgot to change one of the fields. This happens due to the fact that the track number is reused many times. And when the track is free, it is assigned to the parcel again. But the operator may accidentally not enter new data, leaving the old address or full name in one of the fields. Usually this situation is characterized by the fact that one of the fields will still be with your real data: either a name or an address. But since the correct data is indicated on the shipment itself, the parcel successfully arrives to you. And nothing else needs to be done.
2. The seller mixed up and gave you someone else's track number. This happens with sellers who send many orders at once. It's easy to make a mistake and write another track in the order.
3. The seller gave you a "left" track number. This happens either when the Chinese want to deceive and pretend that he sent the parcel. Or when he sends you a product without a track, but, according to the rules of Aliexpress, he must indicate the track in the order.

What if the parcel goes to a different address?

First of all, you need to write to the seller and ask him if he gave you the correct track. If the Chinese confirms that the track is yours, then ask him to see why the parcel goes to a different recipient and to a different address.

You can ask him for a photo of your parcel from the post office (sellers often take a photo of the parcel before sending, in order to have evidence that the goods have been sent), where the track and your address will be visible.

If the seller does not answer, or cannot help and explain anything, and the track shows that the parcel is moving to another city or address, then you need to open a dispute.

Dispute with the reason "The seller sent the order to the wrong address." Instruction.

For this reason, it is better to open a dispute when the parcel has already crossed the border and the tracking clearly shows that it is going to a different address.

In order to open a dispute, you need to select the necessary one in the list of orders and click on the link "Open dispute".

We select the item "Only return", which means that you did not receive the package and want only a refund, without sending the goods back.

On the next page we indicate the following points:

• Expected Solution- Refund only
• Have you received the item? Not
• Problem encountered- The seller sent the order to the wrong address
• Refund amount- Enter the full amount you paid

In the comments to the dispute, you will need to describe the situation. We did it like this:

Dear friend.

I've made an order to this address:

Contact person: Ivanov Ivan

Address: 1-2-1 ul.Lenina, Tomsk, Russia Postal Code: 145854

But you make a mistake in adress and the parcel going to different person on different address:

Contact person: MARIA VLADIMIROVNA PETROVA

Address: Moscow region, Leninsky district, School Street, 11 Postal Code: 142720

Please, return me the money, as the order goes to the wrong address (in another city) and to another person.

best regards,

1. A screenshot of the details of your order, where you can see what address is indicated there

2. Screen of tracking services, where it will be seen that the package is going to a different address. In our case, we combined two services, since in one the address of the post office was visible, and in the other is the name recipient.

And the screenshot with the wrong address:

That's all we needed. Click on the “Submit” button and the dispute is open. Next, follow the seller's responses.

Introduced the wrong or someone else's track number.

When buying in an online store, you always want to receive quality items and not be deceived. So that you can be aware of where your package is, sellers Aliexpress provide . But sometimes a deliberately false number is issued, or by mistake, and then it is impossible to track the parcel. Let's figure out what to do if the seller sent the wrong one or someone else's.

How to see the track number on Aliexpress?

For many buyers, it is already familiar that after placing an order, you just need to wait for a notification from the mail. Sometimes a lot of time passes, but the notification has not yet arrived and we begin to worry and go to the post office to find out if the package has arrived. It is not necessary to do this at all.

After sending, the sellers provide, by which you can determine from the computer where your product is located. It is worth noting that it is not issued immediately after sending the goods, but after a few days. Let's see where you can watch it:

• Go to site Aliexpress.
• Open section.

• After logging in, you will be shown all the items that you have bought. Here you can see the details of all orders. If you click on "Tracking Check", the system displays the current location of the package.

• By clicking on "More" on the new page you will see information with the location of the package and. There is also a link to the service where you can follow the track yourself.

Very rarely, sellers send emails, but don't flatter yourself, as they don't do it very often.

Can the seller send a parcel from Aliexpress without a track number?

If the parcel was sent from Aliexpress a few days ago, but the tracking number was not issued to you, then you should not think that the seller deceived you. If the goods cost less than two dollars, then the seller could simply send the package without tracking.

This is due to the fact that you have to pay for the room, and accordingly you will have to increase the price. Surely, when searching for goods, you noticed that the cost of goods is different. So this may be due to the fact that some have shipping costs included in the price, while others do not.

Why do sellers give wrong track numbers?

Here you finally got a track number with Aliexpress and decided to see where the package is. But then a nuisance occurs - tracking sites show an error that the track is incorrect or the goods generally go to another city. This happens for various reasons:

• An error occurred while entering data on the mail
• The seller does not want to pay for the track and he gives someone else's from another package
• The seller is fraud

If you notice that the parcel is sent to another city, then contact the seller and ask the reason. Normal sellers respond quickly and explain the situation, for example, high loading or just a mistake. If you are ignored or evaded from answering, then immediately open a dispute due to an incorrectly provided one.

When can I open a dispute on Aliexpress if the track number is wrong?

How not to miss the opening time of a dispute on Aliexpress due to the wrong track number?

In each product description, the seller indicates the maximum delivery time to your country.

If you are interested in knowing the delivery time of your order, then see it in the order details. A timer will be indicated there, which is just maximum time delivery.

If the delivery time is already running out, and the goods have not yet arrived, then you can resolve the issue in two ways:

• Contact the seller and ask

The second option is better to use when the seller does not respond to your questions at all or gives unintelligible answers. It is recommended to open a dispute when approximately 5 days are left before the end of the timer. Therefore, periodically track how much time is left until completion.

Which is better - open a dispute or negotiate with the seller?

No one wants to waste time and nerves on sorting things out with the seller, but still, sellers with a high rating can make concessions, since every dispute spoils their reputation. And they appreciate her a lot. Nevertheless, first find out in personal correspondence what is happening, and only if they ignore you or do not give an intelligible answer, then demand.

How to prove that the seller gave the wrong track number to Aliexpress?

To dispute on Aliexpress was guaranteed to be decided in your favor, you, of course, need to prove that you were deceived. To do this, submit screenshots to the administration. For example, take a picture of tracking that the product is not going to you or that it is wrong.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory

There are several resources on the web that allow sellers to generate false tracking numbers and, most importantly, the buyer can track them on the site of such a fake service. That is, an illusion is created that your package is on the way. These tracks, like real ones, begin to be read after a few days, then you see the status of the package (only they are also generated automatically and have nothing to do with your package).

Why does the seller send you a false tracking number?

It is a common practice that sellers on Aliexpress earn themselves a high status and good feedback selling very cheap goods. Moreover, the price of this product can be much less than the cost of sending a parcel with a track number. Therefore, in order to keep the price as low as possible and reduce postage, they send the package without the ability to track it. But the Aliexpress system necessarily requires a track number from the seller.
Therefore, they are forced to dodge as best they can, filling in the required field with the track number with fake information. But the buyer, in turn, hopes that this track is real and he will be able to control the path of the package. Therefore, it quickly cracks the deception if the seller gives the track number completely from the ceiling. Let's check it for validity.
But false services rush to the rescue of the seller, for which the track number will be valid for all checks and will even create the appearance of tracking (though only on their official website). And the buyer, if he does not go into too much detail, will be calm, because he sees how his package is going to him.
As a result, the seller saved money, and the goods are sold at a bargain price, and the buyer calmly waits for his parcel, without panic and opening disputes.
This is the first reason why the seller can give you a false track number. And the second one is a scam. Here, the advice is standard - choose a seller with a good rating and reviews and follow the protection timer.

List of services with fake track numbers.

If the seller sends you the following track numbers and links to sites for tracking them, which are listed, then this means that your package is not being tracked.

Hongkong Express Post
Track number: RT….FI (RT123456789FI)
Website: hongkongexpresspost.com

17 Post Service
Track number consists of 12 digits: 123456789012
Website: 17postservice.com

WeDo Logistics
Track number: WD….CN (WD123456789CN)
Website: wedoexpress.com

Faspeed
Track number: RS….CN (RS123456789CN)
Website: fastspeed.com

The seller sent a false tracking number. Should I be worried?

If the seller sent you a fake track number, but your purchase costs less than $ 10 and the seller good rating and reviews, then there is a high probability that he saved money and sent it by standard mail without a track number. Such a package usually reaches the addressee, it is useless to track it. You just need to keep an eye on the timer and wait for a reasonable amount of time (30-60 days) while checking your mailbox for the notice.
It is also worth checking the reviews carefully for recent times whether the product actually reaches the buyer. If it turns out that you have contacted a clearly conscientious seller who has not been sending parcels lately, then it is better to immediately open a dispute. Since if he didn’t send the goods to other buyers, then most likely he didn’t send you either.
If you ordered a product more than $10 and the seller gave a fake track number, then this is a very serious reason to think about it, since they usually don’t save on expensive goods and always pay for the track so that they can track the package. Therefore, there is a high probability that your seller is a scammer.